Abandonment Specialist

Credit Acceptance is an award-winning company recognized for its workplace culture and commitment to career growth. The Abandonment Specialist will work within the Repossession department to manage the recovery of abandoned vehicles, ensuring compliance with company policies and effective communication with third parties.

Responsibilities

• Maintain the Company’s secured interest in abandoned vehicles at values most beneficial to consumers and the Company by quickly and accurately determining if the expected benefits of recovering the vehicle outweigh the expected cost associated with recovery
• Communicate with Third Parties, Repossession Contractors and Auctions by email and phone related to but not limited to the following:Vehicle location and conditionWork with holding facilities to minimize fees to recover the vehicleCoordinate vehicle inspections and recoveriesEfficiently and accurately complete abandoned vehicle value assessmentsReview, notarize, timely process and image documents related to the recovery of abandon vehiclesValidate, approve, submit and process payments required to ensure timely recovery of abandoned vehicles and ensure accurate account balancesMaintain system records regarding account specific information for abandon vehiclesManage time effectively, multi-task, and work with various Credit Acceptance departments to handle competing priorities in a production environmentComply with Company policies, procedures and guidelinesAdherence to the Operations Attendance policy All other duties as assigned

Skills

• Previous customer service experience
• Demonstrated experience with effective time management
• Proficient in Microsoft Office applications (Microsoft Outlook, Word, and Excel)
• Meet qualifications to become a Notary
• Excellent customer service, problem solving, and organizational skills
• Experience negotiating with service providers
• Experience in the finance or automotive industry
• Experience in collections or service provider management experience

Benefits

• 401(K) match
• Adoption assistance
• Parental leave
• Tuition reimbursement
• Comprehensive medical/ dental/vision
• Many nonstandard benefits that make us a Great Place to Work

Company Overview