[Remote] $12/hr. Full-time REMOTE Customer Service Specialist *Tennessee*
Note: The job is a remote job and is open to candidates in USA. Timeline Optimization Group is a company dedicated to helping job seekers find attractive opportunities before they become widely advertised. They are seeking a Customer Service Specialist to handle client calls and provide support in a remote environment.
Responsibilities
- Handle inbound and outbound calls to assist financial and payment clients
- Follow step-by-step instructions in real-time during live calls
- Maintain high standards of accuracy and reliability in processes
- Provide customer support through phone, email, and ticketing systems
- Troubleshoot billing, reporting, and product issues while documenting interactions
Skills
- Must have your own equipment including a computer setup
- Previous customer service or call center experience
- Background in financial services, banking support, or compliance-heavy environments preferred
- High attention to detail in data handling and accuracy
- Excellent communication skills and strong problem-solving abilities
- Experience in healthcare insurance processing, QA/auditing, or data entry
- Familiarity with working in fast-paced environments
- Tech-savvy with the ability to quickly learn new systems
- Previous experience in retention-focused customer service roles
Benefits
- Opportunity for career advancement within a global financial technology leader
- Comprehensive training and ongoing development provided
- Supportive team environment focused on service excellence
- Flexible scheduling with shifts available Monday-Saturday between 8 AM and 9 PM
Company Overview