[Remote] Receptionist
Note: The job is a remote job and is open to candidates in USA. Finch is dedicated to making justice more accessible to American households, focusing on personal injury law. They are seeking a Receptionist to serve as the first point of contact for clients and vendors, ensuring professionalism and warmth in every interaction while managing inbound communications for multiple law firms.
Responsibilities
- Answer inbound phone calls and messages on behalf of multiple law firms, representing each firm accurately, kindly, and professionally
- Act as the first point of contact for existing clients and vendors, setting a calm, friendly tone that helps callers feel heard and supported
- Ask thoughtful, focused questions to understand the purpose and urgency of each call or message
- Route calls to the appropriate case managers or legal staff, ensuring messages are delivered even when transfers go to voicemail
- Document and summarize inbound communications clearly and consistently so legal teams have full context
- Maintain responsiveness and reliability as a core builder of trust between law firms and their clients
Skills
- Warm, confident communicator with a professional phone presence
- Naturally lead with empathy and patience when speaking with clients
- Can represent multiple organizations accurately while maintaining a friendly, approachable tone
- Pay close attention to detail and follow communication standards consistently
- Stay organized and composed while handling a high volume of inbound requests
- Are comfortable working independently in a remote environment
- Take pride in helping people feel supported during important moments
- Bilingual (Spanish)
Benefits
- 100% coverage for health, dental, and vision
- 401(k) retirement plan
- In-office snacks, drinks, and daily team lunch and dinners
- Flexible PTO (we trust you to take the time you need)
Company Overview