Application Support Specialist 1

Overview

The Application Support Specialist is responsible for providing technical support to the company's internal business users on issues to line of business systems

Responsibilities

• Respond to internal business user requests for assistance pertaining to internal business systems
• Advocate for the customer, provide regular and frequent communication to requestors of assigned work to ensure requestor is fully advised as to progress
• Troubleshoot and resolve issues utilizing the company's systems, utilities and support processes with assistance from team members
• Implement platform configuration changes in line of business systems to fulfill requests
• Test all platform configuration changes to ensure that changes meet the business need and perform as expected
• Compose internal documentation to reflect all request resolution activity
• Safeguard the security, integrity, and confidentiality of the company's internal systems and data by following company security protcols
• Identify software irregularities and performance issues; collaborate with team members to ensure proper escalation

Basic Qualifications

• Bachelor’s degree or equivalent experience
• Experience supporting applications
• Oral and written communication skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
• Collaboration skills, applied successfully within team
• Critical thinking and problem solving skills
• Able to thrive in a fast paced, deadline driven environment
• Attention to detail
• Ability to handle sensitive information with discretion and tact
• Ability to work independently and in a team environment
• Knowledge of principles applied in supporting applications
• Up to 5% travel time required
• Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job