Remote or On-Site Customer Service Representative – Full-Time or Part-Time
Working Level
Full-TimeJob Category
Healthcare, Insurance, OtherExternal Job Title
Remote or On-Site Customer Service Representative – Full-Time or Part-TimeLocation
On-SiteMarketing Location
Knoxville, TNRequirements
https://www.teamhealth.com/california-applicant-privacy-notice/
External Job Description and Responsibilities
Remote or On-Site Customer Service Representative – Full-Time or Part-Time TeamHealth National Patient Service Center | Work From Home or On-Site $750 Sign-On Bonus + Quarterly Incentives Are you a motivated communicator with a passion for helping others? The TeamHealth National Patient Service Center is seeking Customer Service Representatives for full-time or part-time roles. This position begins with paid, remote or on-site training at our Knoxville, TN location, which you can choose to work 100% remotely or from our office. In this role, you’ll assist patients with billing and insurance inquiries, delivering compassionate and professional service that truly makes a difference.
Position Highlights:- $750 Sign-On Bonus + Quarterly Performance Incentives
- 4-week paid remote or on-site training at our Knoxville, TN office
- Training hours: 8 AM to 5 PM EST, Monday through Friday
- Work from home or work on-site — your choice!
- Company-provided equipment for remote and on-site work
- Flexible Scheduling – Full-time and part-time options available
- 401(k) Retirement Plan with discretionary company match (Available to full-time and part-time employees)
- Paid Time Off (PTO) + 8 Paid Holidays (Full-Time only)
- Comprehensive Wellness Programs – Support for your physical, emotional, financial, and social well-being
- Ongoing Training & Professional Development
- Health Benefits (Full-Time): Medical, Dental, Vision, Life Insurance, HSA/FSA options
- Provide excellent customer service by phone, assisting patients with billing and insurance questions
- Research and resolve patient account issues
- Update insurance information and rebill claims as necessary
- Generate and send itemized statements or courtesy claims
- Set up and manage patient payment plans
- Accurately document all patient interactions
- Maintain professionalism and empathy in all communications
- Perform other related administrative duties as assigned
- High school diploma or GED
- Strong verbal communication and listening skills
- Ability to multitask: listen, speak, and type simultaneously
- Comfortable using Microsoft Windows and computer-based systems
- Previous customer service, call center, retail, or hospitality experience is a plus