Customer Support Engineers - chromatography solutions (LC-MS, GC-MS)
Job Description
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek –– so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.
Every day, Agilent Customer Support Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep laboratories running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding and exciting work!
We are currently looking for a customer support engineer you will be responsible for supporting our clients with on-site installation, implementation, maintenance, and delivery of customer training on our chromatography solutions (LC-MS, GC-MS…).
Your main responsibilities will be:
Respond to customer needs by providing repair, installation, upgrade, and preventive maintenance activities
Contact customers in a timely manner and schedules service efficiently
Connect with manager and sales team to understand and meet customer needs and expectations
Maintain Agilent’s customer service reputation by aligning with all corporate policies and procedures
Complete administrative paperwork and computer reports promptly and accurately
Provide feedback to the Product Specialists, manufacturing or OEM vendors concerning performance anomalies encountered - use the complaint handling system as required
Address customer requests for service and communicate proactively before, during and after service
For this role, you will be working remotely combined with travel to customer sites, mainly in the capital region of Denmark but also in the rest of the country (a company car will be available to you).
Qualifications
We are looking for an individual with the following background:
- University degree in a Chemistry related topic (Analytical Chemistry, Biochemistry, Biotechnology, etc…)
- Hands-on experience with liquid chromatography solutions (GC/GC-MS or LC/LC-MS), either as an end-user OR in a similar technical support role
- Previous experience in Pharma would be a strong plus
- Full proficiency in both Danish and/or English
- A valid driving license
On a personal level, you enjoy working both autonomously and as part of a team. You have great communication and written skills to interact with many internal and external partners. You are also customer oriented and you like solving problems.
What we offer:
Permanent Contract
Outstanding company culture
Career development opportunities
Company Car
Company pension scheme, yearly company bonus, private health care, stock purchase plan, medical & life insurance…
A position within an international organization, offering a dynamic working environment, with exciting challenges and opportunities
We will make sure you get all the training and development opportunities you need to become the best in your field, including learning about new applications and workflows.
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.