Cloud Change and Configuration Manager

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better - Reflects our commitment to employees, customers, partners and communities globally.

Citizenship Requirement for US Candidates

• Must be a US citizen, naturalized citizen, permanent resident or green card holder.

About the opportunity

Dayforce’s Product & Technology (SP&T) organization is seeking an experienced Cloud Change and Configuration Manager to lead and evolve change and configuration management practices across our global Cloud Services organization. This role is responsible for ensuring the integrity, stability, and compliance of our cloud environments by governing the end-to-end change lifecycle and maintaining accurate configuration baselines. The position plays a critical role in minimizing operational risk, enabling secure service transitions from engineering to operations, and ensuring adherence to commercial and public sector regulatory requirements.

What you'll get to do

• Change Management Leadership
  • Own and manage the full lifecycle of cloud changes using ITIL-based best practices.
  • Facilitate and lead Change Advisory Board (CAB) meetings and governance processes.
  • Review and approve change records for completeness, accuracy, and risk mitigation.
  • Partner with Incident and Problem Management teams to ensure changes impacting customers are prioritized and mitigated.
  • Ensure seamless transition of changes from development to operations.
  • Develop meaningful KPIs, dashboards, and reporting to drive transparency and continuous improvement.
• Configuration Management Governance
  • Lead configuration identification, control, status accounting, and audits aligned to formal Configuration Management plans.
  • Maintain and govern configuration baselines for software, hardware, and cloud infrastructure.
  • Maintain accuracy of the Configuration Management Database (CMDB).
  • Perform technical baseline impact assessments and present findings at control board meetings.
  • Enforce CM processes across engineering and development teams, ensuring compliance with defined workflows and contractual requirements.
  • Collaborate with Cloud, Cybersecurity, Development, and Operations teams to integrate CM practices across the service lifecycle.
• Compliance & Regulatory Alignment
  • Ensure change and configuration practices support commercial and public sector regulatory frameworks.
  • Support environments subject to FedRAMP and Government of Canada regulatory requirements.
  • Contribute to audit readiness and continuous monitoring programs.
  • Establish governance controls to reduce operational and security risk.
• Culture & Enablement
  • Build strong stakeholder relationships to assess readiness and enable successful change adoption.
  • Train, mentor, and educate teams on change and configuration management principles.
  • Drive continuous process improvement initiatives.

Skills and experience we value

• 5+ years of experience in Change and/or Configuration Management.
• Deep expertise in ITIL-based change management practices, controls, audit, and reporting.
• Experience managing CMDB platforms and configuration governance (e.g., ServiceNow, ITOM, CSDM, Azure environments).
• Strong understanding of public and private cloud infrastructure.
• Demonstrated success leading cross-functional enterprise initiatives.
• Strong communication and stakeholder management skills.

What would make you really stand out

• ITIL certification.
• AWS, Azure, or GCP certifications a plus
• Experience supporting regulated environments such as FedRAMP or Government of Canada.

What Success Looks Like

• Reduced change-related incidents and service disruptions.
• Accurate and audit-ready configuration baselines.
• High CAB effectiveness and stakeholder engagement.
• Mature CMDB with reliable CI relationships.
• Strong compliance posture across commercial and public sector environments

What’s in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization.

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud

Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process

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