Customer Success Manager

ABOUT BEAMERY

We are a leading transformational AI platform in the HR technology industry, enabling enterprise companies to create better and fairer talent decisions – by accelerating their recruiting processes, unlocking successful internal mobility opportunities, enabling smarter upskilling initiatives, and facilitating agile workforce planning. We are helping our clients hire and redeploy over a million people annually. Read more about our work here.  What’s ahead — and why it’s an exciting time to join the team:  Deepening our native integrations with SAP, Workday, Microsoft, and LinkedIn to seamlessly embed our skills intelligence into the platforms where critical workforce decisions are made. Embedding our agentic AI to help customers plan smarter for the future—powering workforce strategies, internal mobility, and skills forecasting. Advancing our use of proprietary LLMs and knowledge graph technology to help organizations unlock broader talent pools, make fairer decisions, and expand access to opportunity at scale. But it’s not all about creating high-quality products, we also very much value the company culture we have worked hard to create; built on trust, empathy & honesty ensuring our workforce is able to bring their full selves to work.

Job Duties

• Handle overall responsibility for managing enterprise customer relationships across an assigned book of enterprise level business

• Act as liaison between product management and the customer, communicating the Beamery roadmap and translating how upcoming capabilities will influence customer talent strategies

• Work closely with Professional Services to identify new opportunities and facilitate smooth transitions following initial or follow-on deployments, ensuring Beamery is fully integrated into customer processes and talent technology ecosystems

• Monitor and facilitate customer adoption of platform features and functionality, surfacing insights on evolving business needs back to Beamery's product and commercial teams

• Leverage customer relationships for prospect references and case study development, in partnership with Marketing

• Prioritize and drive resolution on escalated customer issues, coordinating across Support, Engineering, and Product as required

• Be the voice of the customer acting as their internal advocate within Beamery to influence roadmap, support prioritisation, and product direction

Required Qualifications

• 4+ years of proven customer success or account management experience with enterprise customers, with responsibility for upsell, expansion, and renewal

• Demonstrable experience in a customer success, consulting, or account management role that includes issue resolution and escalation management

• Proven ability to build strong relationships with customers at the Executive level

• Proven ability to engage across corporate functions including Sales, Marketing, Professional Services, Customer Support, and Product Management

• Excellent verbal, presentation, and written communication skills comfortable chairing executive meetings and hosting webinars

• Comfortable working with a global team and global customers, adept at managing workloads across time zones

Preferred Qualifications

• Experience with Talent Acquisition, Human Capital Management, Workforce Planning, or HR technology platforms

• Familiarity with AI-powered HR tools and an ability to guide customers through AI adoption and change management

• Experience with skills-based organization strategies or workforce intelligence platforms

• Background in a high-growth SaaS or enterprise software environment

Beamery is for Everybody. Diversity and open expression are fundamental to us. We acknowledge the challenges in our industry and strive to develop an inclusive culture where everybody can contribute. We are dedicated to creating an inclusive environment for everyone, regardless of ethnicity, religion, color, sexual orientation, gender identity, race, national origin, age, disability status, or caregiver status. If, for whatever reason, you need us to make reasonable adjustments and adaptations to our recruitment process, please email [email protected]

Visit our Diversity, Equality and Inclusion page to learn more about progress and commitments.