Call Center Trainer (Remote)
CALL CENTER TRAINER (Permanent WFH)
Starting salary: PHP 18,000 - PHP 23,000
(Please apply only if the salary offer meets your expectations.)
Job Description:
- Conduct effective training sessions for trainees.
- Collaborate with co-trainers, managers, and other leaders.
- Identify training needs and develop training plans based on business objectives and operational goals.
- Evaluate the effectiveness of training materials and create an action plan for improvement.
- Continuously review trainees' performance, provide coaching & feedback, and ensure adherence to quality standards.
- Maintain training records and reports to track the progress of individual representatives and the overall effectiveness of training programs.
- Proven experience in training/handling a team in any field.
- Teaching experience.
- Experience in the BPO industry is an advantage.
- Fluent in written and verbal English.
- Excellent interpersonal and communication skills.
- Strong leadership, team building, organizational, and management skills.
- Able to multitask, prioritize, and manage time efficiently.
- Ability to analyze problems and strategize for better solutions.
- Experience with technologies and best practices for instructional manuals and teaching platforms.
- Strict adherence to company philosophy, mission statement, and goals.
- Fast learner & Tech-savvy.
- Proficient in word-processing software and spreadsheets (e.g. Google Workspace, MS Office).
- Knowledgeable in using Zoom functions.
- Laptop/Desktop: at least Core i3 processor and 8 GB RAM.
- Dual screen setup.
- Headset: any A4Tech or Jabra USB-type headset.
- Internet connection: Wired connection minimum of 30 Mbps with back up internet.
- Software: Microsoft Office & PDF reader, Anydesk, Gdrive, Skype, Zoom.
- Permanent work-from-home.
- Full-time and Long-term Employment.
- Basic Salary + Government-mandated benefits, Basic HMO, leave credits, and other incentives.
- Salary will be based on: Skills, Attitude, Performance, and Attendance.
- Opportunity for regularization and promotion.
- US and CA clients.
- Shift: Graveyard Monday to Friday.
- Training: less than a month.