Experienced Customer Relations Representative – Work From Home/Nationwide in arenaflex

Join arenaflex, a leading healthcare company, in Orlando, FL, and embark on a rewarding career as a Customer Relations Representative. This exciting opportunity allows you to work from home or on-site, supporting CVS retail pharmacy stores and delivering exceptional customer service.

About arenaflex

arenaflex is a pioneering healthcare company that puts its heart into caring for its colleagues and communities. Our purpose is to bring our heart to every moment of your health, delivering enhanced human-centric healthcare for a rapidly changing world. With a commitment to diversity, inclusion, and belonging, we strive to create a culture that empowers our employees to transform our culture and accelerate innovation.

Job Description

As a Customer Relations Representative, you will play a vital role in supporting CVS retail pharmacy stores by responding to customer calls, emails, and letters in a manner that reflects arenaflex's purpose and values. Your exceptional customer service skills will enable you to serve as a customer advocate, researching, responding, or interpreting company procedures or policies to delight our valuable pharmacy customers.

Key Responsibilities:

* Respond to customer calls, emails, and letters in a timely and professional manner, upholding arenaflex's goals of delivery through responsiveness, reliability, and professionalism.

• Collaborate with field management, category managers, and other departments to resolve customer concerns in a timely and proficient manner.
• Utilize excellent communication skills to review and process incoming phone calls, emails, and letters, and respond to customers either on the phone or via written communications.
• Partner with internal teams to resolve customer issues and provide solutions that meet their needs.
• Maintain accurate records and documentation of customer interactions and resolutions.
• Participate in ongoing training and development programs to enhance customer service skills and stay up-to-date on company policies and procedures.

Available Work Shifts:

* Monday-Friday, 10:30am to 7:00pm (EDT)

• Sunday-Thursday, 10:00am to 6:30pm (EDT)
• Tuesday-Saturday, 10:00am to 6:30pm (EDT)

Pay Range:

The typical pay range for this role is:

• Minimum: $17.00
• Maximum: $27.90

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors. This position is eligible for a bonus, commission, or short-term incentive program in addition to the base pay range listed above.

Benefits:

arenaflex offers a comprehensive benefits package, including:

• Medical, dental, and vision benefits
• 401(k) retirement savings plan
• Employee Stock Purchase Plan
• Fully-paid term life insurance plan
• Short-term and long-term disability benefits
• Well-being programs
• Education assistance
• Free development courses
• CVS store discount
• Discount programs with participating partners
• Paid Time Off (PTO) or vacation pay
• Paid holidays throughout the calendar year

Required Qualifications:

* Minimum of 1 consecutive year experience in customer service

• Excellent communication, organization, and follow-up skills
• Ability to articulate program details to customers over the telephone and in writing
• Strong PC skills, including the ability to toggle from different applications
• Microsoft (MS) Windows-based applications and MS Office proficiency
• Flexibility in work schedule and ability to complete paid company training program

Preferred Qualifications:

* Bilingual in Spanish

• Prior inbound Call Center experience
• Previous experience working from home a plus
• Prior retail experience or Pharmacy experience

Education:

* Verifiable High School diploma, GED, or equivalent experience

Join arenaflex Today!

If you are a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. arenaflex is an affirmative action employer and an equal opportunity employer, committed to promoting and sustaining a culture of diversity, inclusion, and belonging. Apply for this job