Experienced Clinical Customer Service Representative – Remote Call Center Position

About arenaflex

arenaflex is a leading healthcare organization dedicated to empowering individuals to live healthier and longer lives. Our mission is to provide exceptional customer service and support to our members nationwide, ensuring they receive the best possible care and experience. As a Clinical Customer Service Representative at arenaflex, you will play a vital role in supporting our mission by providing top-notch customer service to our members.

Job Summary

We are seeking an experienced and compassionate Clinical Customer Service Representative to join our high-volume call center team. As a Clinical Customer Service Representative, you will be responsible for responding to customer inquiries, providing information, and resolving issues related to our specialty network programs. This is a remote position, and you will be working from home with company-provided technology equipment. If you are a customer service professional with a passion for healthcare and a strong commitment to delivering exceptional service, we encourage you to apply.

Responsibilities

As a Clinical Customer Service Representative at arenaflex, your key responsibilities will include:

• Answering incoming calls in a professional, accurate, timely, and courteous manner
• Ascertain the nature of the call and record information in the Communication Log
• Look up member information using proprietary arenaflex systems and provide information to the caller
• Forward logs requiring further research to the appropriate department
• Transfer callers to the appropriate queue if the question is of a more complex issue (claims, authorizations, etc.)
• Utilize appropriate resources, including those online, to provide timely responses
• Manage time to ensure calls are answered within required timeframes and appropriate follow-up is done in a timely manner
• Meet or exceed minimum key job accountabilities established for the Clinical Customer Service Representative position
• Document all calls appropriately
• Attend weekly staff and other meetings to discuss issues and foster teamwork among department personnel
• Respond to requests for internal and external customers and/or clients, as required

Qualifications

To be successful as a Clinical Customer Service Representative at arenaflex, you will need to possess the following qualifications:

• High school diploma or equivalent required
• Minimum of one year of experience performing customer service duties; inbound call center experience preferred
• Basic computer skills
• Strong verbal communication skills

Core Competencies

As a Clinical Customer Service Representative at arenaflex, you will need to demonstrate the following core competencies:

• Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships
• Ability to display excellent customer service to meet the needs and expectations of both internal and external customers
• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment
• Ability to effectively organize, prioritize, multi-task, and manage time
• Demonstrated accuracy and productivity in a changing environment with constant interruptions
• Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions
• Ability to exercise strict confidentiality in all matters

Mobility and Physical Requirements

As a Clinical Customer Service Representative at arenaflex, you will be primarily sedentary, able to sit for long periods of time. You will also need to be able to:

• Speak, see, and hear other personnel and/or objects
• Communicate both in oral and written form
• Travel within the facility (although this is a remote position)
• Use a telephone and computer keyboard
• Lift up to 10 pounds

Environmental Conditions

As a Clinical Customer Service Representative at arenaflex, you will be working in a work-from-home (WFH) environment. You will need to have a stable connection to your Internet Service Provider with the ability to participate in online meetings over a reliable and consistent network (minimum internet download of 50 Mbps and 10 Mbps upload speed).

Compensation and Benefits

arenaflex offers a competitive compensation package, including:

• Starting pay at $15/hour with potential for $16/hour within the first year, plus merit
• Additional bonus opportunities based on meeting Key Job Accountabilities (KJA) after 6, 12, and 24 months
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for career growth and professional development

Equal Employment Opportunity

arenaflex is an Equal Opportunity/Affirmative Action Employer. We are committed to diversity, equity, and inclusion in the workplace. We welcome applications from qualified individuals of all backgrounds and perspectives.

How to Apply

If you are a customer service professional with a passion for healthcare and a strong commitment to delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application system.

Contact Us

If you have any questions or require accommodations during the application process, please contact our Human Resources Department at (800) 848-3555 x6702.

Join the arenaflex Team

At arenaflex, we are dedicated to empowering individuals to live healthier and longer lives. We are seeking talented and compassionate individuals like you to join our team and help us achieve our mission. Apply today and become a part of our dynamic and growing organization! Apply for this job