Director of Business Services - Southwest Region (Dallas, TX, US)

HSB is seeking a business minded southwest Regional Director Business Services to lead and grow a multi-disciplinary region within the United States for a nationally recognized Authorized Inspection Agency.

This is a remote position.  The ideal candidate will be located in the Southwest United States but we are open to considering other locations. 

This role is accountable for overall regional performance, to include P&L ownership, workforce planning, and client relationship management across all inspections services, including ASME BP&V, Nuclear programs, International Codes, ISO, and Third Party Inspections. The Regional Director Business Services will partner with OEMs, utilities, and industrial clients to deliver compliant, high-quality inspection services while driving disciplined and sustainable growth. The ideal candidate brings a blend of operational leadership and commercial acumen, with experience managing distributed technical teams. The preferred candidate will excel working  in regulated environments and show a track record of balancing client’s needs, resource allocation, and financial performance.

Key Responsibilities:

• Provide strategic leadership and direction to the regional team, ensuring alignment with organizational goals and objectives
• Manage a team of supervisors and inspectors, providing guidance, coaching, and development opportunities to ensure effective performance
• Develop and implement regional business plans, including sales strategies, client management, and marketing initiatives
• Ensure compliance with regulatory requirements, including ASME, NBIC, International Codes, ISO, and Nuclear programs
• Oversee contract management, including negotiation, review, and execution of contracts with clients
• Manage client relationships, including conventional and nuclear utility clients, to drive business growth and retention
• Collaborate with internal stakeholders, including executive-level leaders, to ensure alignment and effective communication
• Analyze and interpret operational data to inform business decisions and drive process improvements
• Develop and manage budgets, forecasts, and financial reports to ensure effective resource allocation

Scope of Work

• The Regional Director Business Services will be responsible for managing a regional team, including supervisors and inspectors, with a span of control that ensures leadership effectiveness
• The role will require travel as needed to support the growth of the region
• The Director will be responsible for managing all operational aspects of the region including meetings, financial management, personnel management, sales/client visits, and marketing events

Requirements

• Minimum 5 years’ experience in managing remote service delivery teams
• Minimum 3 years’ experience managing customer relations with industry experience to include Utilities, pressure equipment OEMs, and Repair Organizations
  • Experience managing a P&L is a plus
  • Experience with contract management, negotiation, and execution is preferred
• Proven track record of leadership and management experience, including remote team management and development
• Excellent communication, interpersonal, and negotiation skills
• Strong analytical and problem-solving skills, with ability to interpret operational data and inform business decisions
• Strong understanding of regulatory requirements, including ASME, NBIC, International Codes, ISO, and Nuclear programs
• High School Diploma required
  • Preferred Bachelor's degree in Business Administration, Operations Management, or related field

Working Conditions

• The Regional Director Business Services will be expected to work in a fast-paced, dynamic environment, with frequent travel and communication with internal and external stakeholders
• The role will require flexibility and adaptability, with ability to navigate complex operational environments and prioritize multiple tasks and responsibilities
• The Director will be expected to maintain confidentiality and handle sensitive information with discretion

Conclusion

The Regional Director Business Services is a critical role that requires strong leadership, strategic thinking, and operational expertise. If you are a motivated and experienced professional looking to drive business growth and success with a global company, we encourage you to apply for this exciting opportunity.