Experienced Customer Service Associate – Nights and Weekends (Full Time) at arenaflex
Join arenaflex, a leading company in the live event industry, as a Customer Service Associate – Nights and Weekends. As a key member of our team, you will be responsible for providing exceptional customer service to our valued sellers and customers, ensuring a seamless experience for all parties involved. If you have a passion for delivering outstanding customer service, a strong work ethic, and a willingness to learn, we encourage you to apply for this exciting opportunity.
About arenaflex
arenaflex is a dynamic and innovative company that specializes in the live event industry. We are committed to providing our customers with an exceptional experience, and our team is dedicated to delivering top-notch service. As a Customer Service Associate, you will play a vital role in ensuring that our customers receive the highest level of service, and that our sellers are supported in their transactions.
Key Responsibilities
As a Customer Service Associate, your primary responsibilities will include:
- Managing transactions and relationships with our valued sellers and customers
- Responding to a broad range of event and order-related questions via phone and email
- Investigating instances where customer experience has been affected and resolving issues fairly and constructively
- Handling day-to-day interactions with sellers beyond traditional customer service responsibilities
- Navigating order queues and determining what requires attention to provide real-time assistance
- Managing in-bound seller calls regarding a wide range of questions and monitoring open and pending orders to ensure timely confirmation by ticket sellers
How Your Role Expectations Will Progress
As a Customer Service Associate, your role expectations will progress as follows:
- 30 days in: Complete new hire orientation, gaining knowledge and resources about how arenaflex operates and the live event industry. Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers. Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems.
- 60 days in: Investigate instances where customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively. Handle day-to-day interactions with sellers beyond traditional customer service responsibilities. Navigate order queues and determine what requires attention to provide real-time assistance.
- 90 days in: Play an active role in continued learnings to advance skill sets necessary for individual and team goals. Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers.
What You'll Bring
To be successful as a Customer Service Associate, you will bring:
- Outstanding communication, attention to detail, and organizational skills
- A strong customer service mindset that embodies problem-solving, decision-making, and resolution skills
- Interest in the live event space and an eager-to-learn attitude
Work Schedule
The work schedule for this role is as follows:
- The first 4 weeks of employment are Monday-Friday 8:30-5:00pm for training. Training is paid and all in-office.
- Hybrid model, not fully remote. 3 days in-office and 2 days at home.
- Hours: 1:30pm-10:00pm, with Tuesday/Wednesday off or 1:30pm-10:00pm, with Wednesday/Thursday off.
Compensation and Benefits
arenaflex offers a competitive compensation package, including:
- $40,000 base salary with overtime eligibility
- Bi-annual bonuses
- Annual equity grant
- Any hours worked over 40/week are overtime eligible
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through the link below. Apply To This Job Apply for this job