Experienced Customer Success Manager: 3 Month Contract (Remote) at arenaflex
At arenaflex, we're dedicated to building a strong client base of raving fans. Our Customer Success team is a key department that plays a vital role in ensuring our customers get maximum value from our suite of products. As a Customer Success Manager, you will be responsible for developing close relationships with enterprise-level clients and creating best-in-class workflows that optimize client ROI. If you're passionate about delivering exceptional customer experiences and driving business growth, we want to hear from you.
About arenaflex
arenaflex is a leading provider of innovative solutions that empower businesses to thrive in today's fast-paced market. Our team is comprised of talented individuals who share a common goal: to deliver exceptional value to our customers. We're committed to fostering a culture of collaboration, innovation, and continuous learning. Our remote work environment allows us to attract top talent from all over the world, and we're excited to welcome a new team member to our dynamic and growing organization.
Key Responsibilities
As a Customer Success Manager at arenaflex, you will be responsible for:
- On-boarding, managing, renewing, and upselling a book of customers, including owning a net retention rate target
- Teaching our customers how to effectively use our products and guiding them through the behavior change process
- Uncovering adoption blockers for our customers and taking targeted actions proactively. Success requires hustle (e.g., cold-calling inactive clients) and great communication skills
- Identifying expansion opportunities and upselling customers
- Occasionally visiting customers on-site to build key client relationships
- Recording training videos and hosting webinars
- Debugging customer issues and clearly communicating findings to engineering
- Distilling customer feedback into thoughtful, succinct product enhancement requests. The CS team plays a key role in defining how our product grows over time.
Hours / Location
This is a full-time remote contract position for a total duration of 3 months. The ideal candidate understands that clients' needs may extend past normal workday hours on occasion. arenaflex is a remote company based all over the US and internationally.
Travel
This position requires occasional travel to conferences and onsite visits with our customers. We anticipate travel up to 15% of the time on an as-needed basis.
Requirements
To succeed in this role, you will need:
- 2 years of customer success, or account management with a track record of high performance
- Understanding of the difference between a customer success role (proactive, strategic) and a customer support role (answering customer requests)
- Ability to embrace tough conversations with challenging customers. The ability to push back on customer complaints and move a narrow conversation into a higher-level strategic discussion, and to root-cause challenges beyond stated issues
- Excellent written and verbal communication skills
- High attention to detail
- Highly proactive
- Efficient time management and ability to prioritize
- Skilled with using various software tools (G Suite, CRMs like Salesforce, project management tools like Jira / Trello, etc)
- Ability to work regular US business hours
- Great references
- Bachelor's degree preferred, but not required
Outcomes
Once you join arenaflex, here's how you can expect to:
- Build key relationships and manage the day-to-day success for our Insurance clients
- Receive support throughout the organization to fully get you up to speed
- Be on a team that is looking for your feedback and ideas
- Join an amazing team that is client-centric and focused on building for the present and future
Compensation and Benefits
We offer a competitive compensation package, including:
- Salary: $6,500 - $7,500 per month
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Flexible remote work arrangements
- Comprehensive benefits package (health, dental, vision, etc.)
How to Apply
If you're passionate about delivering exceptional customer experiences and driving business growth, we want to hear from you. Please submit your application, including your resume and a cover letter, to [arenaflex careers page](https://www.career.com/job/arenaflex/customer-success-manager-3-month-contract-remote/j202502181053543901435). Apply for this job