Experienced Commercial Lines Customer Service Representative – Thriving Independent Insurance Agency – Competitive Salary to $90,000/year – Lynbrook, NY
At arenaflex, we're dedicated to providing exceptional customer service and innovative solutions to our clients. As a leading independent insurance agency in the Lynbrook, NY area, we're seeking a highly skilled and motivated Commercial Lines Customer Service Representative to join our close-knit, family-oriented team. If you're passionate about delivering outstanding service and building strong relationships with clients, we encourage you to apply for this exciting opportunity.
About arenaflex
arenaflex is a reputable and growing independent insurance agency that has been serving the Lynbrook, NY community for years. Our agency is built on a foundation of trust, integrity, and expertise, and we're committed to providing our clients with personalized service and tailored solutions to meet their unique needs. We're proud to be a part of the arenaflex family and are excited to welcome a new team member to our team.
Responsibilities
As a Commercial Lines Customer Service Representative at arenaflex, you will be responsible for:
- Service a book of existing accounts, including personal lines (home, auto, umbrella, etc.) and commercial (construction, trucking, etc.) policies, proposals, renewals, endorsements, issuing ID cards, certificates of insurance, claims management, quoting, setting up client portals, and more.
- Support Account Managers in their daily activities, providing assistance with client inquiries, policy changes, and other tasks as needed.
- Develop and maintain strong relationships with clients, understanding their needs and providing personalized service to ensure their satisfaction.
- Stay up-to-date on industry developments, regulatory changes, and product updates to provide expert advice and guidance to clients.
- Collaborate with internal teams, including underwriting, claims, and marketing, to ensure seamless service delivery and effective communication.
- Participate in ongoing training and professional development to enhance your skills and knowledge.
Qualifications
To be successful in this role, you will need:
- Property & Casualty (P&C) License
- Experience in commercial lines or personal lines, preferably in an insurance agency setting
- EPIC Agency Management System experience is preferred, but not required
- Strong communication and interpersonal skills, with the ability to build rapport with clients and colleagues
- Excellent problem-solving and analytical skills, with the ability to think critically and make sound decisions
- Proficiency in Microsoft Office, including Word, Excel, and Outlook
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously
Compensation and Benefits
arenaflex offers a competitive salary range of $60,000 to $90,000 per year, depending on experience. In addition to your base salary, you will also receive:
- Health Insurance Stipend
- 401(k) Plan with company match
- Paid Time Off (PTO)
- Paid Holidays
- Annual Bonus
- Commission on new business you bring in
- Hybrid schedule (2 days in office, 3 days remote) after initial training period
Work Environment and Culture
arenaflex is committed to creating a positive and inclusive work environment that supports the growth and well-being of our team members. Our office is located in the heart of Lynbrook, NY, and we offer a range of amenities and perks to make your workday enjoyable and productive. We're a close-knit team that values collaboration, open communication, and mutual respect.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, qualifications, and why you're the ideal candidate for this role. We can't wait to hear from you! Apply now and join the arenaflex team! Apply for this job