Experienced Customer Care Specialist I – Medical Simulation Solutions

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the healthcare industry? Do you thrive in a dynamic and ever-changing environment, where no two days are the same? If so, we invite you to join our Customer Care team at arenaflex as a Customer Care Specialist I. At arenaflex, we believe that an exceptional customer experience is at the heart of everything we do. Our mission is to empower healthcare professionals, educators, and organizations to deliver the best possible care, and we're looking for talented individuals like you to help us achieve this goal. As a Customer Care Specialist I, you will play a critical role in building and maintaining strong relationships with our customers, ensuring they receive the highest level of care and support throughout their journey.

About arenaflex

arenaflex is a leading provider of medical simulation solutions, dedicated to improving patient outcomes and advancing healthcare education. Our cutting-edge products and services are designed to meet the evolving needs of healthcare professionals, educators, and organizations, and we're committed to delivering exceptional customer experiences that exceed expectations.

Position Overview

As a Customer Care Specialist I, you will be responsible for providing top-notch support to our customers via phone, email, chat, or other channels. Your primary focus will be on resolving customer inquiries and issues in a timely and professional manner, ensuring excellent customer satisfaction. You will also be responsible for order entry and management, customer relationship management, product support and assistance, and cross-functional collaboration with various departments.

Responsibilities

* Coordinating and implementing solutions for customers, ensuring timely and professional resolution of inquiries and issues

• Order Entry and Management: placing and managing orders via all available channels, including post-order management issues such as invoices, shipping delivery times, product availability, and credit policies
• Customer Relationship Management: creating and managing direct data entry activities, contacts, account data, and cases in Salesforce, managing account set up and tax info, and providing assets and warranty information to Client Executives
• Product Support and Assistance: utilizing product knowledge and understanding of the company's services and department procedures to troubleshoot and resolve customer issues
• Cross-Functional Collaboration: partnering with various departments, including Sales Organization, Customer Success, Logistics and Supply Chain, etc.

Requirements

* Minimum of two years' experience in customer service or a related position

• Two-year (or higher) college degree preferred
• Strong multi-tasking and attention to detail skills required
• Must be flexible and have the ability to work shifts from 8am to 8pm with occasional rotating Saturdays
• Extremely effective verbal and written communication skills with both internal and external customers
• Comfortable with Microsoft Suite
• Technical proficiency with software such as Salesforce or TalkDesk
• Experience with Internet Explorer and Microsoft Office/Teams
• Home internet access for off-site/remote operation required
• Six months experience with CRM tools, or purchasing systems such as Monday.com, Pipedrive, Salesforce, Zendesk, Hubspot, or Oracle strongly desired

Ideal Candidate Attributes

* Initiative

• Willingness to Learn
• Accountability/Ownership
• Passion for Driving Solutions
• Analytical Skills/Problem Solving
• Reliability
• Team-oriented
• Customer Focused
• Empathy

Benefits and Perks

* Generous PTO & Holidays

• Hybrid and 4-Day Compressed Work Week (for operations-based roles only)
• Comprehensive Medical, Dental, and Vision
• HSA & FSA Account Options, with employer HSA contribution
• 401k with Employer Match & Profit Sharing
• Tuition Reimbursement
• Wellness Reimbursement Program
• Professional Development Opportunities
• Pet Insurance
• Subsidized Cafeteria in NY-based office

Compensation

* Salary Range: $45,000-$47,000, eligible for 7% annual bonus

• Please note that this range does not include any other compensation or benefits that an individual may be eligible for. The salary offered depends on a variety of factors, which may include, but not limited to; the qualifications of the individual applicant for the position, location, level of education attained, and/or professional certifications, years of relevant experience, special skills, etc.

Equal Employment Opportunity

arenaflex is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, citizenship status, religion, sex, sexual orientation, gender identity, marital status, age, genetic information, status as an individual with a disability, status as a protected veteran, or any other legally protected status.

How to Apply

If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the healthcare industry, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you! Apply for this job