Experienced Bilingual Customer Support Specialist (Spanish) – Call Center Operations

At arenaflex, we're on a mission to revolutionize the way we approach customer service, and we're looking for a talented and dedicated individual to join our team as a Bilingual Customer Support Specialist (Spanish). As a key member of our call center operations, you'll play a vital role in delivering exceptional customer experiences, resolving complex issues, and driving business growth.

About arenaflex

arenaflex is a national leader in the collection and recycling of restaurant cooking waste materials, with a rich history spanning over 70 years. Our commitment to innovation, sustainability, and customer satisfaction has earned us a reputation as a trusted partner in the industry. With a strong focus on employee development and well-being, we offer a dynamic and supportive work environment that fosters growth, creativity, and collaboration.

Job Summary

We're seeking a highly motivated and bilingual (Spanish) customer support specialist to join our call center team in Woodridge, IL. As a key member of our operations team, you'll be responsible for handling inbound calls, resolving customer inquiries, and providing exceptional service to our clients. If you're a customer-focused individual with excellent communication skills, a strong work ethic, and a passion for delivering outstanding results, we want to hear from you!

Responsibilities

As a Bilingual Customer Support Specialist (Spanish), your primary responsibilities will include:

• Handling 50-60 inbound calls per day for multiple lines of service, ensuring timely and effective resolution of customer inquiries and issues
• Maintaining and retaining existing customers through proactive communication, issue resolution, and upselling/cross-selling opportunities
• Assisting with data entry, reports, and other assignments to support our sales team
• Following procedures for technical issues, multiple requests, safety, and environmental concerns
• Creating work order requests and emailing proper groups based on priority issues
• Occasionally making outbound calls on leads, creating appointments for sales, and following up on priority customer service concerns
• Performing other duties as assigned by management

What You Can Expect

As a member of our call center team, you can expect:

• A dynamic and fast-paced work environment with a moderate noise level and regular distractions
• Significant daily interaction with customers, internal team members, and sales team members
• Regular use of computer, keyboard, and mouse
• Opportunities for growth and development in a supportive and collaborative team environment

What We're Looking For

To succeed in this role, you'll need:

• Bilingual (Spanish) language proficiency (required)
• Strong multi-tasking, attention to detail, and problem-solving skills
• Excellent computer skills and phone etiquette (min. 40 wpm)
• Strong knowledge of Microsoft Office (Outlook, Word, and Excel)
• Ability to maintain a positive attitude under stressful situations
• High energy level and enthusiasm for a fast-paced environment
• Punctuality and a strong work ethic
• At least 3 years of customer service experience, preferably in a call center setting (inside sales experience a plus)
• Ability to lift 25lbs

Benefits and Perks

As a valued member of our team, you'll enjoy:

• Competitive hourly rate ($20-$20.50 per hour)
• Hybrid work schedule (3 days in office, 2 days work-from-home)
• Opportunities for career growth and development
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance
• Comprehensive benefits package (including health, dental, and vision insurance, 401(k) matching, and paid time off)

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional results, we want to hear from you! Apply now by clicking the link below and submitting your application. Apply for the job now!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Apply for this job