Experienced Customer Support Associate - Work from Home - Olathe, KS
At arenaflex, we're on a mission to revolutionize the customer support industry by providing exceptional service and creating a culture of innovation and growth. As a Customer Support Associate, you'll play a vital role in delivering top-notch support to our clients' customers, helping them navigate their products and services with ease. If you're passionate about customer service, technology, and continuous learning, we want to hear from you!
About arenaflex
arenaflex is a cutting-edge customer contact center that's dedicated to providing a unique and engaging experience for our clients' customers. We're a team of passionate professionals who are committed to delivering exceptional service, driving innovation, and fostering a culture of growth and development. Our innovative approach to customer support has earned us a reputation as a leader in the industry, and we're excited to continue pushing the boundaries of what's possible.
Position Description
We're seeking highly motivated and customer-focused individuals to join our team as Customer Support Associates. As a Customer Support Associate, you'll be responsible for providing exceptional support to our clients' customers through inbound and outbound calls, emails, and chats. Your primary goal will be to qualify callers for programs, products, or services that our clients offer, while also providing a positive and engaging experience for each customer interaction.
Key Responsibilities
* Qualify callers for programs, products, or services through outbound and inbound calls, emails, and chats
- Provide exceptional support to customers, addressing their questions, concerns, and needs in a timely and professional manner
- Utilize product knowledge to resolve customer issues and provide solutions that meet their needs
- Collaborate with internal teams to resolve complex customer issues and provide a seamless experience
- Meet or exceed performance metrics, including call volume, quality, and customer satisfaction
- Participate in ongoing training and development to stay up-to-date on products, services, and industry trends
Requirements
* High School Diploma or GED required
- Excellent verbal and written communication skills
- Working knowledge of Windows-based operating systems, including Google Chrome
- Ability to demonstrate product knowledge once nesting period is complete
- Ability to adapt in a fast-changing environment
- Own a computer at home that meets the minimum workstation requirements:
+ Processor: Intel Core i5 2.1GHz or better or AMD equivalent (Ryzen 5 or better) + Operating System: Windows 10 (32-bit / 64-bit) or higher + RAM: 8GB or more
- Webcam
- High-speed internet access with download speed of at least 100 and upload speed of at least 10
- Must have a desk/workstation in a quiet workspace
- Must be able to attend a full 2-week mandatory virtual training Monday-Friday 9am-5pm EST (8am-4pm CST)
Benefits
* Remote work
- Remote training
- For full-time employees only:
+ Medical, dental, vision, STD, LTD, life, and AD&D after 90-day probationary period if elected + 401(k) after 90-day probationary period if elected + PTO after 6 months of employment
What We Offer
* Competitive hourly rate of $10.00 per hour ($7.25 per hour during training)
- Opportunities for career growth and advancement
- Ongoing training and development to stay up-to-date on products, services, and industry trends
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
How to Apply
If you're passionate about customer service, technology, and continuous learning, we want to hear from you! Please submit your application online, and we'll be in touch to discuss your qualifications further. arenaflex is an equal opportunity employer, and we welcome applications from diverse candidates.
Location
Olathe, KS
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