Experienced Full Stack Customer Service Representative – Remote Sales & Support
At arenaflex, we're on a mission to revolutionize the way people live, move, and thrive. As a leading retailer of running and walking gear, we're passionate about empowering our customers to achieve their fitness goals. We're now seeking a talented and motivated Remote Customer Service Representative to join our team and help us deliver an exceptional customer experience.
About arenaflex
arenaflex is proud to have been recognized as the 2023 Footwear Retailer of the Year by Footwear Magazine. Founded in a San Diego garage over 40 years ago, we've grown to become a household name with 47 stores across the country. Our values, mission, and purpose (our 6 Pillars) are at the heart of everything we do: Be Different, Bring the WOW, Build something great together, Get Moving, Stay Active, and Live Healthy.
Job Summary
As a Remote Customer Service Representative, you'll be the voice of arenaflex, working directly with customers who call our inbound phone center. You'll be responsible for selling top fitness products and services, resolving customer concerns, and delivering a WOW experience that leaves our customers raving about arenaflex. If you're a motivated and customer-focused individual with a passion for fitness and sales, we want to hear from you!
Key Responsibilities
* Respond to customer inquiries and resolve issues in a timely and professional manner
- Sell top fitness products and services to customers, meeting or exceeding sales targets
- Provide expert advice and recommendations to customers, helping them find the right gear for their fitness goals
- Build strong relationships with customers, understanding their needs and preferences
- Collaborate with internal teams to resolve complex customer issues and improve overall customer satisfaction
- Stay up-to-date on arenaflex products, services, and promotions to provide accurate and informed advice to customers
- Meet or exceed sales targets, including resolving customer concerns and delivering a WOW experience
Essential Qualifications
* Previous customer service and/or sales experience in a high-volume call center environment (highly preferred)
- Previous remote or work-from-home experience
- Ability to listen to customer needs, make effective recommendations, and apply technical knowledge
- Positive attitude and ability to be self-motivated in a work-from-home atmosphere
- Ability to type, navigate the internet, use basic computer software, and calculate simple retail math
- Engaging customer service skills to deliver a WOW experience
- Already established work-from-home environment using your own Windows-based PC or laptop with high-speed internet
Preferred Qualifications
* Previous experience in the fitness industry or with a similar retailer
- Knowledge of arenaflex products and services
- Experience with sales and customer service software and systems
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and meet deadlines
Your Rewards
* Enjoy the fun, casual work-from-home environment
- Take advantage of up to 60% discounts on all your favorite brands!
- Educate your customers about the best shoes, socks, insoles, apparel, and accessories to help them change their world!
- Help change lives through health and fitness
- Opportunities for career growth and professional development
- Competitive compensation and benefits package
Compensation and Benefits
* Competitive hourly rate of $16.00/hour (plus bonuses for meeting sales targets)
- Opportunities for career growth and professional development
- Comprehensive benefits package, including health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Discounts on arenaflex products and services
How to Apply
If you're a motivated and customer-focused individual with a passion for fitness and sales, we want to hear from you! Apply directly on our arenaflex Career page. We'll be reaching out to you within the next 10 days should your experience and qualifications meet our requirements for this position.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer. We welcome applications from diverse candidates and are committed to creating an inclusive and respectful work environment. Apply for this job