Experienced Patient Care Customer Service Coordinator (WFH) – Home Medical Equipment and Customer Support

At arenaflex, we are dedicated to providing high-quality medical products and services to patients across the country. As a national leader in home medical equipment, we strive to empower patients to manage their health and treatment at home, while maintaining a strong focus on customer care and satisfaction. Our team of professionals is committed to delivering exceptional service, and we are seeking a skilled and compassionate Patient Care Customer Service Coordinator to join our team.

Job Summary:

We are seeking a highly motivated and customer-focused Patient Care Customer Service Coordinator to work from home (WFH) in our Murray, KY location. As a key member of our team, you will be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner. If you have a passion for delivering exceptional customer service, are detail-oriented, and possess excellent communication skills, we encourage you to apply for this exciting opportunity.

Responsibilities:

As a Patient Care Customer Service Coordinator, your primary responsibilities will include:

• Accurately transcribing patient profiles over the telephone, including data entry of information and possible outbound calling
• Obtaining medically necessary documentation
• Processing patient orders through our Online Pharmacy system
• Resolving tracking issues and rescheduling shipping orders for patients
• Troubleshooting problems based on patient input regarding the scope and/or magnitude of failure
• Verifying orders are complete
• Performing other duties as assigned

Qualifications:

To be successful in this role, you will need to possess the following qualifications:

• High school diploma or GED equivalent
• One to three years of related prior work experience in a team-oriented environment, preferably in customer service
• Strong customer service background, with excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Ability to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
• Physical demands include sitting, walking, standing, talking, or listening, with close vision to small print on computer and/or paperwork

Skills and Competencies:

To excel in this role, you will need to possess the following skills and competencies:

• Effectively communicate in English, both oral and written, with physicians, location employees, and patients to ensure questions and concerns are processed in a timely manner
• Helpful, knowledgeable, and polite, with a positive attitude
• Ability to interpret a variety of instructions in a variety of communication mediums
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Multi-task along with attention to detail
• Ability to work independently and as part of a team

Work Environment:

As a Patient Care Customer Service Coordinator, you will work from home (WFH) after successful completion of in-office training and meeting expectations with management approval. You will be required to work a scheduled shift within 6am-6pm, Monday-Friday, with possible 4-day work week and 10-hour shifts.

Benefits:

arenaflex offers a comprehensive benefits package, including:

• Generous paid time off and paid holidays
• Overtime pay for non-exempt hourly positions based on business needs
• Commission for Account Executives
• Fixed and variable rate car reimbursement for Area Managers and Account Executives
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)
• EAP
• 401k
• Medical, Prescription, Dental, and Vision
• HSA and FSA/Dependent Care FSA
• Life Insurance, Disability, Accidental death, Identity protection, and Legal services
• Meru Health Mental health and Mercer SmartConnect Medicare programs
• Livongo Diabetes and High Blood Pressure programs
• Healthcare Bluebook and RX Savings solutions programs
• HEPB and TB vaccinations

Career Growth Opportunities:

arenaflex is committed to the growth and development of our employees. As a Patient Care Customer Service Coordinator, you will have opportunities to advance your career and take on new challenges. We offer a range of training and development programs to help you achieve your career goals.

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to our online application portal. We look forward to hearing from you!

Equal Opportunity Employer:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that values and respects the contributions of all employees.

Contact Information:

For more information about this opportunity, please contact our HR department at [insert contact information]. We look forward to hearing from you! Apply for this job