Experienced Full Stack Product Manager – AI-Powered Customer Support and Chat Platform Development at arenaflex

At arenaflex, we're revolutionizing the way customers interact with our brands by harnessing the power of artificial intelligence (AI) and machine learning (ML). Our cutting-edge chat platform and large language model (LLM) applications are transforming customer support, making it more intuitive, efficient, and personalized. We're seeking an innovative and seasoned Product Manager, Technical (PM-T) to lead our chat platform and LLM initiatives, driving strategic vision, roadmap development, and technical product requirements.

About arenaflex

arenaflex is a leading innovator in the tech industry, committed to delivering exceptional customer experiences through strategic application of technology. Our customer support team is dedicated to transforming the way customers interact with our brands, leveraging AI/ML advancements to develop intelligent self-service tools and seamlessly integrate human support. We're passionate about customer privacy, security, and product expertise, and we're looking for like-minded professionals to join our team.

Key Responsibilities

As a Sr. Product Manager, Tech - LLM & Chat, you'll be responsible for leading our chat platform and LLM initiatives, driving strategic vision, roadmap development, and technical product requirements. Your key responsibilities will include:

• Strategic Vision & Roadmap Development: Define and own the product vision, strategy, and roadmap for the chat platform and all LLM applications across arenaflex.
• LLM Integration: Drive the development and integration of large language models (LLMs) into customer support workflows, enhancing agent capabilities and customer self-service.
• Cross-Functional Leadership: Collaborate with engineering, data science, design, and customer support teams to deliver cohesive, intuitive LLM-powered experiences.
• Technology Selection: Evaluate, and implement appropriate LLM technologies, frameworks, and approaches that align with business goals and customer needs.
• Data-Driven Decision Making: Define success metrics, analyze performance data, and make strategic adjustments to optimize user experiences and business outcomes.
• User-Centric Design: Ensure all chat and LLM features meet customer needs through rigorous user research and testing.
• Technical Specifications: Create detailed technical product requirements and documents that bridge business needs with engineering and Data Science implementation and planning.

A Day in the Life

As a Sr. Product Manager, Tech - LLM & Chat, you'll have the opportunity to work on a wide range of exciting projects, including:

• Leading product discovery sessions to identify customer pain points and opportunities for LLM-powered solutions.
• Collaborating with engineering leads to refine technical approaches for implementing conversational AI features.
• Reviewing performance metrics of existing LLM applications and recommending enhancements.
• Presenting product roadmap updates to leadership, showcasing impact on customer satisfaction and operational efficiency.
• Working with your TPM partner to ensure seamless execution of the product vision across multiple workstreams.
• Engaging with data science teams to improve LLM model performance and accuracy.
• Partnering with Blink stakeholders to align on shared LLM initiatives and ensure consistent implementation.

About the Team

You'll join arenaflex's innovative product team, dedicated to transforming customer experiences through strategic application of technology. Working alongside passionate problem-solvers, you'll help redefine industry standards for customer support by leveraging AI/ML advancements to develop intelligent self-service tools and seamlessly integrate human support.

Essential Qualifications

To be successful in this role, you'll need:

• 5+ years of product or program management, product marketing, business development, or technology experience.
• Experience with feature delivery and tradeoffs of a product.
• Bachelor's degree.
• Experience owning/driving roadmap strategy and definition.
• Experience with end-to-end product delivery.
• Experience contributing to engineering discussions around technology decisions and strategy related to a product.
• Experience managing technical products or online services.
• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning.

Preferred Qualifications

While not required, the following qualifications would be beneficial:

• Experience in using analytical tools, such as Tableau, Qlikview, QuickSight.
• Experience in building and driving adoption of new tools.

Work Environment and Culture

arenaflex is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. We're committed to creating an inclusive culture that empowers our employees to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit our website for more information.

Compensation and Benefits

arenaflex offers a total compensation package that reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors, including market location, job-related knowledge, skills, and experience. In addition to a full range of medical, financial, and/or other benefits, this position may also include equity, sign-on payments, and other forms of compensation.

How to Apply

If you're passionate about customer support, AI/ML, and product development, and you're looking for a challenging and rewarding role, we encourage you to apply. Please submit your resume and a cover letter explaining why you're the ideal candidate for this position. Apply for this job