Sr. Manager, SPO

Service Center

Essential Duties and Responsibilities

Department Leadership and Strategy

• Lead and manage the Specialized Parts Ordering department, including direct supervision of multiple Team Leads.
• Develop and implement the department's long-term strategic vision, focusing on operational efficiency, cost management, and continuous improvement.
• Ensure alignment of the department's objectives with organizational goals, working closely with senior leadership and cross-functional teams.
• Establish and monitor department-wide performance metrics (KPIs) to track and enhance operational success.

Operational Excellence

• Oversee the centralized procurement process to ensure parts are ordered, tracked, and delivered accurately and cost-effectively across all repair centers
• Ensure compliance with agreed-upon terms and service levels
• Implement process enhancements to improve efficiency and streamline communication between procurement teams and repair centers.

Team Development and Management

• Mentor, coach, and develop Team Leads and their respective teams, fostering a high-performing and collaborative culture.
• Conduct regular evaluations, provide constructive feedback, and create growth opportunities for team members to achieve professional development goals.
• Drive talent development initiatives, ensuring the team has the skills and resources needed to meet evolving business demands.
• Plan and manage team structures, workflows, and resource allocation to optimize department performance.

Process Optimization and Continuous Improvement

• Identify and implement innovative solutions to enhance the parts procurement process, leveraging technology and data analytics.
• Analyze procurement data to identify trends, address inefficiencies, and drive informed decision-making.
• Lead initiatives to integrate best practices across all teams, standardizing workflows and reducing variability in performance.

Reporting and Communication

• Provide regular updates to senior management on department performance, challenges, and key opportunities for improvement.
• Collaborate with cross-functional teams, including operations, finance, and IT, to ensure smooth coordination and alignment on strategic objectives.
• Maintain accurate and comprehensive records of procurement activities, ensuring data integrity and compliance with audit requirements.

Skills and Requirements

• High school diploma or equivalent required; additional education or certifications in supply chain, procurement, or a related field preferred.
• Preferred 7-10 years of experience in parts procurement or program management with at least 5 years in a leadership role.
• Proven track record of building company-wide programs, managing large teams or departments, including experience with performance evaluation, coaching, and professional development.
• Mastery of part types (OEM, AM, LKQ, CAPA/non-CAPA, etc.) and their applications in the collision repair industry.
• Proficiency with procurement software, OPS tools, and other supply chain management systems.
• Strong analytical and decision-making skills, with a focus on using data to drive process improvements and operational excellence.
• Excellent organizational and time management skills, with the ability to prioritize and execute multiple projects simultaneously.
• Outstanding communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels.
• Demonstrated ability to lead process improvement initiatives and implement scalable solutions in a high-growth environment.

Other Information

This is a remote role, but may require up to 25% travel if no located in Dallas/Fort Worth.  As the Senior Manager, Specialized Parts Ordering, you will play a critical role in shaping the success of Caliber Collision’s repair operations, ensuring that parts procurement supports the company’s overall mission to provide exceptional customer service.

This position offers significant growth opportunities within a dynamic, fast-paced organization committed to operational excellence and employee development.

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires. 

Must be eligible to work in the U.S. with no restrictions.