Workflow Analyst/Scrum Master

Job Title: Workflow Analyst/Scrum Master 

  Company: BLN24    About Us: We find strength in teamwork-a better you is a better us  BLN24 is an award-winning Management Consulting Firm that supports the U.S. Federal Government in successfully achieving their mission and goals. Our service and solutions delivery start with understanding each client’s end-state, and then seamlessly integrating within each Agency’s organization to improve and enhance strategic and technical operations and deployments.    Position Overview:  BLN24 is seeking a Workflow Analyst/Scrum Master to design, modernize, and deliver enterprise cybersecurity and privacy training programs. This includes role-based training, LMS administration, workforce skills assessments, phishing simulations, gamification techniques, and AI-enhanced course development. The program targets measurable improvements in knowledge, skill application, behavioral change, and reduced time to proficiency for cybersecurity staff. This role optimizes business processes and orchestrates Agile delivery. The role maps current/future-state processes, drives automation opportunities, and facilitates Scrum ceremonies to deliver incremental value. 

Key Responsibilities

• Elicit requirements, create process maps, and identify pain points and bottlenecks. 

• Analyze metrics (cycle time, throughput, error rates) and propose improvements or automations (RPA/low-code). 

• Partner with Product Owner to define user stories, acceptance criteria, and a prioritized backlog. 

• Facilitate Scrum ceremonies; track delivery metrics and manage dependencies. 

• Coordinate with engineering and operations to pilot and scale process changes. 

• Produce clear documentation (SOPs, RACI, playbooks) and change management materials. 

Required Qualifications

• 4+ years in business/process analysis and Agile delivery. 

• Proficiency with process modeling tools (Visio, Lucidchart) and Agile tools (Jira/Azure DevOps). 

• Experience with data-driven process improvement (Lean Six Sigma exposure a plus). 

• Strong facilitation, communication, and stakeholder management skills. 

• Bachelor’s in Business/IT/Industrial Engineering or equivalent; PSM/CSM a plus. 

• US. Citizenship Required 

What BLN24 brings to the Game:  BLN24 benefits are game changing. We like our team to play hard and that means they need to be taken care of — physically, financially, and emotionally. We make sure to keep them in the game by giving them access to generous medical, dental, and vision plans. 

• You can join one of the fastest growing companies headquartered in the Washington DC Metro Area.  We give you the opportunity to work in different sectors, so you have the chance at variety while maintaining stability. 

• Flexibility at BLN24 allows each individual the opportunity to balance quality work and their personal lives. Depending on projects, we allow remote working opportunities so you can always be in the game no matter where you call home. 

BLN24 is an Equal Opportunity Employer. We believe people are our strength and understand diverse talents are key to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.