Seasonal Customer Support Agent

Overview

We’re hiring Seasonal Customer Support Agents to support high-volume operations during peak periods. This role is focused on delivering efficient, accurate support across multiple channels while maintaining strong productivity throughout your shift.

This is a fast-paced environment where consistency and attention to detail matter. You’ll be expected to stay active, manage multiple conversations, and follow established processes without constant oversight.

What You’ll Do

• Handle customer inquiries via phone, chat, and/or email in a high-volume environment
• Provide accurate information and resolve issues efficiently
• Navigate multiple systems while maintaining attention to detail
• Stay active and engaged throughout your shift, managing multiple interactions at once
• Follow all processes, compliance guidelines, and system workflows
• Communicate clearly and professionally, especially in time-sensitive situations
• Escalate issues when necessary

What We’re Looking For

• Strong customer service skills with a focus on accuracy and efficiency
• Comfortable working in a fast-paced, high-volume environment
• Ability to multitask across systems and communication channels
• Detail-oriented and process-driven
• Reliable attendance and consistent performance
• Strong written and verbal communication skills
• Previous call center or customer support experience preferred

What Success Looks Like

• You stay consistently active and productive throughout your shift
• Customers receive clear, accurate, and timely support
• You manage multiple interactions without sacrificing quality
• You follow processes and minimize errors

Why Join This Team

• Fast-paced seasonal opportunity with immediate start
• Structured environment with clear expectations
• Gain experience in high-volume customer support
• Be part of a team supporting a large-scale live operation

#TNCX

Notice of Equal Opportunity and Accommodation for Applicants with Disabilities Connexus Resource Group is committed to providing equal employment opportunities to all qualified individuals, including individuals with disabilities. If you require a reasonable accommodation to complete this application or to participate in any part of the application or hiring process, please contact our Human Resources department at [email protected]. Requests for accommodation will be considered on a case-by-case basis in accordance with applicable federal, state, and local laws, including the Americans with Disabilities Act (ADA). Providing this information is voluntary and will be kept confidential as required by law.