Sales Support Specialist-Remote

Job Functions, Duties, Responsibilities and Position Qualifications:

We're not just a workplace - we're a Great Place to Work certified employer!

Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members!

The Sales Support Specialist provides operational support to the Sales team and serves as a central bridge between Sales, Client Onboarding, Lab Operations, LIS Support, and Client Support. This role ensures seamless communication, issue resolution, and accurate backend activation of new accounts, while maintaining a high standard of data integrity, system accuracy, and operational readiness across all digital dermatopathology clients. This role directly supports execution and scale in client onboarding and revenue operations.

Location: REMOTE

Primary Responsibilities

• Serve as the primary point of contact for sales team support requests and customer related backend coordination

• Coordinate across internal departments to resolve onboarding, operational, and LIS related issues impacting client setup or workflow continuity

• Complete account setup activities, validate onboarding forms, and ensure required data is entered accurately into internal systems

• Engage with sales to support delivery of onboarding forms, documentation, and client readiness for go live

• Maintains internal systems with accurate status tracking and change updates for both active and non active accounts

• Submit sales equipment requests and track availability, ensuring readiness for new client go lives

• Develop and maintain internal support documentation to reduce repeat inquiries and streamline onboarding

• Assist in the design and adoption of process improvements that support scale, speed, and quality in sales operations

​

​ Qualifications

• Strong organizational skills and ability to manage multiple priorities in a fast pace scaling environment

• Experience supporting cross functional healthcare or diagnostic teams preferred

• CRM proficiency and comfort navigating digital systems and operational workflows

• Detail oriented mindset with a bias toward accuracy, structure, and proactive problem solving

Scheduled Weekly Hours:

Work Shift:

Job Category:

Company:

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.