This is a remote position.

5-6 months contract with a local authority

• The Parking Representations Officer plays a crucial role in managing and resolving challenges, representations, and appeals related to Penalty Charge Notices (PCNs), Fixed Penalty Notices (FPNs), and vehicle removals. This position ensures compliance with Lambeth Council's policies, procedures, and statutory legislation, contributing to the effective administration of parking regulations.

• Prioritize and manage personal workload to meet productivity and quality targets.
• Investigate challenges and representations, analyze evidence, and issue formal decisions in clear, plain English.
• Request additional information from motorists or internal departments when evidence is insufficient.
• Process transfer of liability cases, payment-related inquiries, and representations accompanied by payments.
• Ensure all correspondence adheres to legislative, policy, and quality standards.
• Administer refunds for PCNs/FPNs in accordance with procedures.

• Experience in a busy, target-driven environment with effective workload prioritization skills.
• Proficiency in analyzing data and conducting investigations to make evidence-based decisions.
• Experience using computer systems and databases in a professional setting.

• At least 2 years of experience in the Parking Industry.
• Working knowledge of services within the Environment portfolio.

• Working hours: 35 hours per week
• Remote working
• Bi-weekly payment schedule