Marketplace Relations Representative
About Us
At Stage Front, we turn ticketing complexity into effortless opportunity. Our mission is to empower ticket sellers with smart technology, deep industry insights, and dedicated support to simplify operations and accelerate growth. Every decision we make is guided by our core values: Passion for live experiences, Grit to get the job done, Agility to adapt quickly, Customer-focus to drive success, Innovation to evolve constantly, and Teamwork to move as one team.
Position Summary
The Marketplace Relations Associate is responsible for maintaining and improving relationships with all marketplaces through which Stage Front sells tickets. This role manages ticket-related issues, supports sellers, troubleshoots problem orders, and ensures accurate fulfillment across specific Marketplaces. The associate will serve as a key liaison between internal teams and external marketplaces, helping escalate complex issues while minimizing marketplace errors.
What Success Looks Like in This Role
- Marketplace, clients, and partners receive timely, accurate, and professional support.
- Invalid ticket claims are resolved efficiently using clear, evidence-based research.
- Trends leading to marketplace errors are identified and addressed proactively.
- Problem orders are minimized through effective troubleshooting and strong communication with clients.
- Inventory, Fulfillment, and Marketplace teams collaborate seamlessly with your support.
- Weekend issues (replacements, double sales, escalations) are handled independently and reliably.
- Internal errors are consistently reduced through strong attention to detail and process adherence.
Essential FunctionsResponsibilities
- Assist Marketplaces and clients with invalid ticket claims by researching and providing evidence to support ticket validity, ensuring resolutions are beneficial to both parties.
- Minimize processing errors and identify trends to help reduce overall Marketplace-related issues.
- Troubleshoot problem orders and identify appropriate replacements to protect ratings and meet replacement requirements.
- Collaborate with Inventory and Fulfillment teams to ensure daily fulfillment accuracy and efficiency for assigned Marketplaces.
- Escalate serious issues to Marketplace Managers when needed.
- Support team members during the week and take full responsibility for handling replacements, double sales, and marketplace issues on weekends.
- Work to minimize and reduce Stage Front internal errors.