Consulting Services Account Manager | Retail

As a Consulting Services Account Manager, you will own and grow consulting services relationships within a portfolio of existing retail customers. You will be responsible for day-to-day account management for consulting services, identifying new opportunities, and driving renewals, extensions, and add-on engagements. We are seeking applicants with strong client management skills, commercial acumen, and the ability to operate independently while partnering closely with Sales and Consulting Delivery teams to create long‑term customer success.

What you will be doing:

• Own day-to-day management of assigned retail consulting services accounts, serving as the primary point of contact for all services engagements
• Build and maintain strong relationships with customer stakeholders, developing a deep understanding of their business needs and priorities
• Identify, qualify, and drive consulting services renewals, extensions, and add-on engagements within existing customer accounts
• Lead services scoping, proposal development, and statement of work (SOW) creation in partnership with Sales and Consulting Delivery teams
• Contribute directly to consulting services revenue targets while maintaining an accurate services pipeline and forecast
• Manage client expectations, handle escalations professionally, and maintain high levels of customer satisfaction
• Collaborate cross-functionally to ensure smooth handoffs, successful delivery, and ongoing value realization for retail customers

What you will likely bring:

• 3+ years of applicable experience with demonstrated success in client-facing, consulting services, or account management roles
• Experience with Epicor Eagle or Propello platforms is highly preferred
• High school diploma required; Bachelor’s degree or equivalent experience preferred

What Could Set You Apart:

• Strong presentation and written communication skills, with the ability to engage both technical and non-technical audiences
• Demonstrated experience planning, tracking, and supporting small-to-medium consulting engagements on time and within scope
• Working knowledge of project fundamentals including milestones, risk and issue tracking, and status reporting
• Proven ability to manage client relationships, navigate escalations, and build trusted partnerships
• Self-motivated, growth-oriented mindset with comfort operating independently in an individual contributor role

Join us at Epicor, where your success is our success. Apply today and be part of a team that values proactive, proud, and collaborative partners!

#LI-TO1 #LI-REMOTE

About Epicor 

At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. 

We’re Proactive, Proud, Partners.  

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Competitive Pay & Benefits 

• Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being. 

• Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally. 

• Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development. 

• Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership. 

• Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect. 

• Global Mobility: Comprehensive support for international relocations and permanent residency processes.  

Equal Opportunities and Accommodations Statement  

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.  

We are an equal-opportunity employer.  

Range:

The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position.

Recruiter: