About the Role

We’re hiring an Account Manager to build, manage, and grow relationships with suppliers on Civic Marketplace. You’ll be responsible for ensuring suppliers are successful on the platform, helping them win business, increase visibility, and expand their footprint across public sector buyers.

This is a highly strategic and execution-oriented role. You’ll act as a trusted partner to suppliers, guiding them on how to position themselves, respond to opportunities, and maximize ROI from Civic Marketplace. At the same time, you’ll directly drive revenue growth through renewals, expansions, and upsells.

You’ll sit at the intersection of marketplace dynamics, customer success, and revenue playing a critical role in scaling Civic Marketplace’s supplier ecosystem.

What You’ll Do

Own supplier success & revenue retention

• Ensure suppliers see clear ROI through pipeline generation and contract wins

• Own retention (GRR) and expansion (NRR), with revenue growth as the output.

Build and manage supplier relationships

• Act as the primary point of contact for suppliers on Civic Marketplace

• Develop strong, trust-based relationships with founders, sales leaders, and GTM teams

• Guide suppliers on how to position their offerings for public sector buyers

Drive supplier performance on the platform

• Help suppliers improve their profiles, offerings, and responsiveness

• Advise on best practices for RFQs, shortlists, and cooperative contract positioning

• Proactively identify ways to increase supplier visibility and win rates

Lead strategic reviews & insights

• Conduct regular business reviews with suppliers to assess performance and growth opportunities

• Provide data-driven insights on buyer behavior, demand trends, and procurement patterns

• Align supplier strategies with Civic Marketplace’s evolving product and marketplace dynamics

Partner cross-functionally

• Collaborate with Customer Success, Product, and Partnerships teams to improve supplier experience

• Feed supplier insights into product development (e.g., onboarding, search, RFQ flows)

• Support go-to-market initiatives that drive supplier acquisition and engagement

Why You’ll Love This Role

• Foundational impact Shape how Civic Marketplace builds and scales its supplier-side success playbook from the ground up

• Marketplace leverage Work on both sides of a two-sided marketplace—directly influencing supply, demand, and transaction velocity

• Mission-driven work Help local governments access better vendors while enabling businesses (including SMBs and HUBs) to win public sector work

• Ownership & visibility Own a critical growth lever with direct impact on revenue, supplier retention, and marketplace liquidity

• Fast-moving environment Be part of a high-velocity team building the future of public procurement

You Might Be a Good Fit If You:

Have strong account management / CSM experience

• 2–4 years in Account Management, Customer Success, or Sales

• Proven track record of driving renewals, expansions, or revenue growth

• Experience in B2B SaaS or marketplace businesses is a strong plus

Understand how to drive customer outcomes

• You think beyond “support” and focus on measurable success (revenue, pipeline, adoption)

• You can translate product capabilities into business outcomes

Have strong commercial instincts

• Comfortable identifying upsell opportunities and driving conversations around value

• Able to balance relationship-building with revenue ownership

Are highly proactive and execution-oriented

• You don’t wait for issues—you anticipate and solve them

• You’re comfortable operating in ambiguity and building processes from scratch

Have an interest in public sector or marketplaces

• Bonus: experience in government, procurement, or working with vendors selling into the public sector

• Bonus: experience working with SMBs or diverse suppliers

Interview Process

We move fast — really fast. Getting back to someone today beats tomorrow, and our process reflects that mindset. Please keep us posted on your timeline so we can accelerate where needed. All interviews are conducted via Google Meet.

How We Work at Civic Marketplace

• Build Bridges to Help Customers Win We are obsessively focused on helping both agencies and suppliers succeed.

• High Velocity, High Ownership We move quickly, make decisions, and take ownership of outcomes.

• In the Arena We stay close to our users—learning directly from their experiences to build better products.

• Learning Quotient We prioritize rapid learning, iteration, and continuous improvement as a core advantage.

Benefits

• Competitive salary + early-stage equity

• Comprehensive medical, dental, and vision insurance

• Flexible PTO

• Regular team offsites (international)

• Opportunity to help build a category-defining company in public procurement