Senior Project Account Director – Large Scale Event (Summer 2026)

Senior Project Account Director – Large Scale Event (Summer 2026)

We're looking for a Senior Project Account Director to lead client partnerships and delivery for a major large-scale event this summer. This is a high-impact role responsible for owning senior client relationships, driving operational execution, and ensuring a seamless experience from planning through post-event.

This role is ideal for someone who can operate at both a strategic and executional level. You'll be the person clients trust, internal teams rely on, and leadership looks to for clarity, control, and results.

Position Summary

The Senior Project Account Director is the senior lead across client services and account delivery for this program. You will own the relationship with key client stakeholders while ensuring all aspects of staffing and operations are delivered at a high standard.

You'll partner closely with Project Directors, Regional Project Managers, Staffing, HR, and Payroll to ensure alignment across planning, execution, and reporting. This role requires strong leadership, clear communication, and the ability to anticipate issues before they become problems.

Key Responsibilities

• Act as the senior point of contact for assigned clients, building trust and maintaining strong, professional relationships
• Lead day-to-day account strategy and execution, ensuring all deliverables are on track and aligned with client expectations
• Translate client needs into clear operational and staffing plans, working closely with internal teams
• Oversee delivery across all activations, ensuring consistency, quality, and operational excellence
• Proactively identify risks and resolve issues before they escalate
• Lead client calls, status updates, and briefings with confidence and clarity
• Partner with Project Directors, RPMs, and Staffing teams to ensure schedules, headcount, and logistics are accurate and aligned
• Monitor performance across the program, including staffing quality, client feedback, and operational outcomes
• Ensure all program documentation, briefs, and communications are accurate and up to date
• Oversee post-event reporting, including insights, performance analysis, and client-facing summaries
• Track and manage KPIs, ensuring delivery meets contractual expectations and internal standards

Requirements & Experience

• Proven experience in senior account management, client services, or program leadership within events, experiential, or staffing
• Experience managing large-scale, high-volume programs with multiple stakeholders
• Strong executive presence and ability to manage senior-level client relationships
• Excellent organization and ability to manage multiple workstreams at once
• Comfortable operating in fast-paced environments with shifting priorities
• Strong problem-solving skills with a proactive approach to risk management
• Experience working cross-functionally with operations, staffing, HR, and payroll teams
• Proficiency with scheduling tools, staffing systems, and Microsoft Office
• Clear, confident communication skills with a client-first mindset

Success Metrics

• Strong client satisfaction and relationship health throughout the program
• Consistent, on-time delivery across all activations
• Proactive issue management with minimal escalations
• Clear alignment across client, staffing, and delivery teams
• High-quality reporting and actionable post-event insights
• Operational execution that meets or exceeds program KPIs

ELEVATING PEOPLE

As a people-first agency, we believe that personality, authenticity, and diversity set us apart. We welcome applicants from all backgrounds and experiences.

The job description is not all-inclusive, and responsibilities may evolve based on business needs.

Elevate Staffing is an equal opportunity employer and does not discriminate on the basis of any protected characteristic under applicable laws.