Customer Support Agent

Customer Support Agent

• Candidates should apply exclusively on this link. Any further contact points will not be appreciated.
• We are only considering Arabic-speaking candidates located in Egypt or Jordan, or within a 2-hour time difference from Dubai. No other applicants will be considered.

At Wellx, were reimagining the world of health and insurance. As a digital-first insurtech and wellness platform, we combine smart insurance, behavior-based rewards, and wellness experiences into a single app experience that helps people live better and get rewarded for it.

As we grow across the region, were looking for a Customer Support Agent who can deliver exceptional, empathetic, and efficient service to our members across the GCC. You'll be the voice of Wellx answering questions, solving problems, and ensuring a seamless experience for every user.

What Youll Be Doing

• Providing fast, friendly, and solution-oriented support to our members via chat, phone, and email.
• Handling inquiries related to insurance policies, claims, health features, app usage, and reward redemptions.
• Documenting and escalating issues, bugs, or unusual member cases to the appropriate internal teams.
• Becoming an expert on our platform from insurance benefits to health integrations and guiding users with confidence.
• Working within support tools and CRMs to ensure proper ticket handling and response tracking.
• Maintaining high CSAT and first response time standards, while improving internal knowledge bases.
• Collaborating with product and operations to improve processes based on member feedback and recurring issues.

Must-Have Qualifications

• 3+ years of experience in a customer support or customer experience role.
• Fluent in Arabic (spoken and written). This is non-negotiable.
• Experience working in tech company.
• Located in Egypt, Jordan, or a country within 2 hours of Dubai time (GMT+4).
• Strong communication skills clear, warm, and concise.
• Comfortable using support tools such as Zendesk, Intercom, or Freshdesk or similar tools, but able to adapt to offline process too.
• Ability to remain calm under pressure and manage multiple conversations at once.
• High attention to detail and a genuine desire to help people.

Nice-to-Have

• Previous experience in health, insurance, or wellness tech companies.
• Familiarity with mobile apps and connected health features (e.g. wearable integrations, dashboards).
• Experience working in startups or fast-moving environments.

Why Join Wellx

Wellx is on a mission to make insurance healthier, more human, and more rewarding. You'll join a growing team building something truly new in the region and have a direct impact on how thousands of users experience our product.

If you're passionate about helping others, solving problems, and growing with a mission-driven company wed love to meet you.

Apply now via this link. Applications sent through other channels or by candidates not meeting the geographic and language criteria will not be considered.