Customer Service Mid Level Analyst

Job description

Founded in 2017, AZ Car Rental has made a name for itself in the vehicle rental market in the United States, particularly in the tourist cities of Florida: Orlando, Miami, and Tampa. Our reputation is built on innovation and the use of cutting-edge technology to provide an unparalleled experience to our customers. We have a diverse fleet of over 150 vehicles across 10 categories, allowing us to cater to a wide range of budgets and needs. Our commitment is to customer comfort, excellence in service, and a keen focus on safety. We offer everything from economy vehicles to luxury options, along with convenient digital check-ins and electronic agreements, minimizing the need for direct contact with our team during our customers' trips.

Our company's seeking a self-driven, dedicated and detail-oriented Customer Service - Mid Level Analyst  to join our remote team. If you have a passion for customer service and outstanding skills in reservation management and problem-solving, we have a place for you!

Responsibilities

• Ensure that all interactions with customers are managed efficiently, maintaining customer satisfaction and the accuracy of information in the system.
• Verify documents, payments, insurance, vehicle exchanges, and manage duplicate or canceled reservations.
• Manage customer check-ins and check-outs, verifying data and inspecting vehicles virtually.
• Promote additional products and services, prospect clients, and establish partnerships.
• Respond promptly to customer messages via chat and email, resolving issues and personalizing the service.
• Conduct post-service follow-ups to ensure satisfaction and request customer reviews.
• Manage vehicle exchange requests and resolve duplicate or canceled reservations.

Requirements

• Preferably a completed degree;
• Previous experience (2-3 years) in customer service and sales.
• Familiarity with communication tools and CRM systems;
• Intermediate knowledge of reservation management systems;
• Intermediate skills in sales and client prospecting;
• Fluent in English; intermediate Spanish;
• Ability to analyze data and solve problems;
• Excellent communication, proactivity, organization, and time management skills;
• Empathy and strong customer service abilities.

Job Type: Contract

Compensation: US$500 per month (with adjustments every three months based on performance evaluations)

Work Schedule

• Remote
• Flexible hours with availability to work in shifts.

Commitment to Diversity

At AZ Car Rental, we value diversity and treat all individuals equally, regardless of gender, ethnicity, age, sexual orientation, gender identity, or any other personal characteristic. We believe diversity enriches our work environment and that each person can contribute uniquely. We are committed to providing a space where everyone can fully express their potential.