Senior Relationship Manager
Responsibilities
- Find leads and nurtures long-term relationships with our affluent and high-net-worth customers.
- As a startup, we expect you to lead by example and be hands-on with getting new clients, developing existing relationships, and resolving any issues that arise to provide the best customer experience.
- In this role, you should be an excellent communicator who can grasp customer needs and brainstorm ways to fulfill them.
- If you also have a background in Financial Services and a keen interest in the Crypto industry, we’d like to meet you.
- Your goal will help us develop our revenue and grow our customers.
Qualifications
- Proven experience as a Client Relations Manager or Relationship Manager
- Proven track record of meeting and exceeding targets
- Proven experience as a people manager and team leader
- Background in customer service; industry knowledge is a plus
- Background in serving affluent and high net worth customers a plus
- Background in financial services a plus
- Experience tracking relevant KPIs (e.g., customer satisfaction)
- A customer-oriented attitude
- Excellent communication and negotiation skills
- Problem-solving aptitude
- Ability to work well with a team