Service Delivery Coordinator, APAC
Who are we? We are a female-founded scale-up, currently made up of around 80 AltoVitians. Our fully-remote team hails from 26 different countries and collectively speaks 29 languages. Most of the time, it is our differences that are celebrated (whether they are in cultures, personalities, preferences or passions). However, despite those differences, there are a few principal attributes that we share which define an AltoVitian. AltoVitians are tenacious, humble, and thoughtful. Being humble is important because it enables us to keep learning every day, and tenacity is necessary because in a high performing environment as fast-paced as AltoVita, taking it slow is simply not an option!
Today is a particularly exciting time to join our team, we closed our Series A financing round in late 2022 and will be starting the Series B rounds in the coming year. This next chapter won’t always be a smooth ride, but it will be filled with innovation, excitement and opportunities, so if you are ready for the challenge (and the fun!) of growing with us, we would love to hear from you.
What we do
AltoVita is a multi-award winning accommodation platform that enables enterprises to consolidate accommodation programmes through the power of proprietary technology paired with a human centric approach.
AltoVita’s unique offering sets us apart in the market, providing a network of 7 million+ verified and vetted properties are all duty of care compliant, backed by a four-tier quality control process; located in over 35.000 cities & 165 countries world-wide. With our award-winning enterprise software and human-centric approach, we deliver smart and sustainable solutions to global talent mobility & business travel managers worldwide.
Our Client Development team plays a vital role as trusted advisors and partners to our clients. Embodying our consultative philosophy, this dedicated team proactively shares new market insights, analyzes data, and empowers our clients with the tools and knowledge to make informed decisions, ensuring our clients are always equipped to make the best choices for their corporate housing needs.
AltoVita’s technology provides a cloud-based bridge between the highly fragmented property distribution system and multinational Global 2000 companies. A proprietary two-way API integration with a standardised sourcing process reduces the legacy, inefficient 48-to-72-hour bidding process down to a few minutes, saving valuable time and money.
Corporate clients love the bespoke user interface seamlessly configured to their mobility policies, and employees enjoy a greater sense of choice and support in their relocation journey.
Role Description
Reply to client’s enquiries related to guest experience in a timely manner to ensure excellent service delivery
Manage incoming guest arrivals & coordinate check-in instructions, booking confirmations and other relevant pre-arrival information
Ensure professional incident management in line with AltoVita's quality standards & SLA
Get acquainted with AltoVita's proprietary technology and contribute to product adoption and feature development for hospitality operators within the region.
Back up and Coverage for India Customer Service Manager when needed and support with administrative tasks (data management and review)
Proactively contribute to the community building of hospitality operators (quarterly training sessions, content creation, in-person visits)
Work closely with the Hospitality Growth Manager (APAC) to support supply chain coordination across the region, including sourcing, onboarding, training and performance optimisation of hospitality partners.
Assist with supply partner relationship management, helping ensure operators meet AltoVita’s quality, operational and guest experience standards.
Requirements
India based
Excellent customer service skills
Strong communication skills (verbal and written)
Ability to work well under pressure and handle high-stress situations with calm and professionalism
Ability to understand the Client and Supply Partner requirements well
Strong problem-solving skills, decision maker and ability to think on your feet
Self-motivated, proactive and results-driven
Ability to quickly learn new technology and booking platforms tool
2 years+ experience in the corporate accommodation industry and guest experience processes
Reservations knowledge will be a plus
Ability to work independently
Ways of Working
AltoVita is a fully remote team. Although we have regular touch-points throughout the week, organise off-sites in several locations, trust is essential for us to work effectively as a team. Our founders empower us to make decisions autonomously, and in turn expect that we also empower our direct reports.
Join our Team
AltoVita is the sum of every member of the team. We know that a strong team is a diverse team, and are therefore committed to being an equal opportunity employer, so please bring all of yourself to the interviews and most importantly to our team.
Becoming an AltoVitian means you will benefit from:
A team that will always put you first
Incredible opportunities for growth and career advancement
A fully-remote working environment
Wellness benefits and a wellness budget, which can be spent on a range of options including gym memberships, home meal delivery services, mindfulness applications, and many more
A work-from-home allowance to get your home-office set up
A generous vacation package so you can recharge or explore