Remote Operations Center Specialist
Remote Operations Center Specialist
Job Description
Department: Dynamis Engineering
Job Status: Full-Time
FLSA Status: Salary, Non-Exempt
Reports To: Remote Operations Center Supervisor
Amount of Travel Required:
Work Schedule: On Call 24/7 may require some nights and weekend duty; 365 days/year.
Positions Supervised: N/A
AIP Level: 7
Location: The Woodlands, TX
POSITION SUMMARY: The Remote Operations Center (ROC) Specialist is responsible for providing continuous monitoring. operational oversight. and first-line support for Dynamis' fleet of mobile power generation units embedded within the Dynamis Engineering Department. This role ensures reliable 24/7 system surveillance, timely detection of issues, and accurate documentation of events through the company ticketing tools. ROC Specialists play a critical role in bridging real-time operations with technical escalation by coordinating with Product Support Engineers (PSEs) and field personnel.
The ROC Specialist provides essential frontline operational assurance, including the ability to remotely operate units when onsite operators are unavailable. This position is ideal for individuals with strong organizational skills, attention to detail, and a passion for ensuring reliability in mission-critical energy operations.
ESSENTIAL FUNCTIONS (The following duties and responsibilities are all essential job functions, as defined by the ADA, except for those that begin with the word "May.")
- Monitor the Dynamis data telemetry platform to ensure real-time operational awareness of power generation assets.
- Accurately create, manage. and track tickets. ensuring all events, issues, and actions are properly documented.
- Provide first-line operational support to customers and field personnel, escalating issues to Product Support Engineers as needed.
- Remotely operate equipment when onsite operators are unavailable ensuring safe and reliable continuity of operations.
- Review and analyze system alerts, alarms, and performance trends to identify potential risks or required interventions.
- Support coordination of incident response and troubleshooting with PSEs and other engineering staff.
- Maintain 24/7 situational coverage within the Remote Operations Center, ensuring seamless shift handover and communication.
- Perform other related duties as assigned to assist with the success of operations and overall business continuity.