ExpertVoice Inc - Manager, AI Operations

ExpertVoice Inc

Job Title: Manager, AI Operations

Location: Remote (US)

About Expertvoice

We work with hundreds of the world’s most respected consumer brands – companies like Garmin, Carhartt, Ariat, TaylorMade, Brooks, and more, as well as retailers like REI and Dick’s Sporting Goods – to engage influential everyday experts, and to build, track and reward their helpful expertise.

At ExpertVoice, we are proud to have cultivated a community of individuals who embody our core values. ExpertVoice employees are authentic, driven, bold and give a damn. We believe that our people are the heart and soul of our organization and their commitment to these values are what drives our success. When you join ExpertVoice, you become part of a team that is united by a shared passion for excellence and a desire to make an impact.

Summary

Reporting to the VP of Growth, the Manager, AI Operations will elevate how our teams work by embedding AI into everyday processes. In this role, you’ll be the company’s internal AI expert - leading enablement, building smart workflows, and partnering closely with teams to identify high-value use cases. You’ll develop playbooks, run trainings and challenges, and help shape our broader AI strategy. This position is perfect for someone who loves experimenting, translating ideas into practical solutions, and driving meaningful change across a fast-moving organization.

Key Responsibilities

AI Enablement & Best Practices (30%)

• Serve as the company’s go-to expert on AI tools and capabilities.
• Lead internal workshops and training sessions to increase confidence in daily AI usage.
• Manage AI contests and demo sessions that promote creativity and adoption.
• Create and maintain internal AI playbooks and best-practice resources.

AI Workflow Design & Cross-Functional Solutions (50%)

• Build AI-embedded automations and internal workflows that help teams work smarter.
• Partner with revenue, ecommerce, expert success, finance, and marketing teams to identify high-impact opportunities for AI leverage.
• Embed with teams to understand goals and pain points, translating them into practical, testable AI use cases.
• Evaluate current processes and recommend AI-driven solutions that increase speed, quality, and consistency. Assess each idea for impact, effort, scalability, and cross-team implications to ensure workflow improvements strengthen the broader system.
• Support testing, feedback collection, iteration, and scaling of AI-assisted workflows across the business.
• Work with leadership to define the AI capabilities needed to stay ahead as a company.

Program Ownership & Internal Evangelism (20%)

• Track adoption and usage metrics to understand progress and identify coaching needs.
• Evaluate and recommend AI tools, plugins, and automation platforms, partnering with IT to assess ROI and ensure technical fit.
• Act as a partner to IT/Security team in maintaining guidelines for safe, ethical, and responsible AI usage across the company.
• Share updates, wins, and emerging trends to keep the company informed and inspired.
• Champion a culture of experimentation, innovation, and responsible AI usage.
• Maintain oversight of internal AI workflows and automations to ensure reliability, governance, and continuity even as teams self-serve and build their own solutions.

Qualifications

• 3-5+ years in operations, analytics, product, strategy or a related role within a tech company.
• Experience building automations or AI-assisted workflows, with a hands-on, experimental mindset; deep technical expertise isn’t required, but strong problem-solving and the ability to turn business needs into practical AI solutions are.
• Strong understanding of modern AI tools (LLMs, automation platforms, prompt design, workflow builders).
• Excellent communication skills; able to teach, translate complexity, and inspire teams.
• Natural curiosity with a bias toward experimentation and continuous improvement.
• Strong cross-functional partnership skills with the ability to drive adoption and change.
• Strong project management, prioritization, and organizational skills.
• A passion for helping people work smarter and elevating overall organizational performance.

The Benefits of Being on the ExpertVoice Team

• Compensation: Enjoy competitive pay, plus the chance to earn bonuses through our Company performance plan and annual merit increases.
• Comprehensive Benefits Package: We offer medical, dental, and vision insurance for employees, with coverage extended to eligible dependents. Additionally, our benefits include flexible spending accounts (FSA), health savings accounts (HSA), life insurance, and both short- and long-term disability.
• Generous Parental Leave: Welcome your new addition with up to 15 weeks of paid parental leave for full-time employees.
• 401(k) with Employer Match: Invest in your future with our 401(k) plan and employer match.
• Work-Life Flexibility: Freedom to work from anywhere in the Continental USA! This position offers the flexibility of being fully remote, with the expectation that team members can follow our standard work hours schedule from 10:00am-3:00pm MT Monday-Friday (unless otherwise communicated).
• Exclusive Employee Incentives: clients often extend exclusive incentive purchase programs to EV employees.

The approximate compensation range for this role is a base salary of $95,000-$105,000 (annually). Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, certifications and geographic location.

ExpertVoice is proud to be an equal-opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, or Veteran status.