[Remote] Communication Analyst

Note: The job is a remote job and is open to candidates in USA. Aventiv Technologies is dedicated to providing innovative solutions, and they are seeking a Communication Analyst to analyze calls and video visits for state agencies. The role involves reviewing recordings for compliance and identifying potential unlawful activities, while also ensuring proper escalation of issues as needed.

Responsibilities

• Review calls from a correctional agency and meet targeted requirements with the ability to recognize key words, phrases, cryptic messages, slang/gang terms and other hidden messages and disseminate
• Examine and analyze a variety of call recordings and escalate intelligence regarding victims, and persons suspected of violating statutes, policies and/or procedures, or program requirements administered by the assigned agency
• Watch multiple video sessions from a Facility at the same time and ensure all requirements are met for the visit
• Decide based on what is seen in the video to take action on the Visit and ensure proper escalation is handled if needed
• Examine and analyze a variety of call recordings and respective intelligence regarding improper or unlawful activities including but not limited to - resulting in the diversion of controlled drugs, assault or any other bodily harm (physical or sexual), weapons location, cell phone location, escape, and suicide
• Immediate notification to Investigations Manager and/or Other Guarded Exchange senior staff to include but not limited to eminent danger, child abuse, elderly Abuse, kidnapping, staff involvement with offenders, staff misconduct, and any staff sexual contact
• Listens to or reads through material in one language, ascertains understanding of the meaning and context of that material, and converts it into a second language, making sure to preserve the original meaning
• Proofread translated material for grammar, spelling and punctuation accuracy and return it in the required format
• Performs other related work as assigned

Skills

• High School Diploma or equivalent
• Ability to multitask
• Computer literate, specifically in Microsoft Office and Google Suites
• Functional typing skills
• Detail oriented with specific emphasis on listening skills
• Ability to maintain confidentiality relating to work performed
• Ability to work in a secured team environment
• Excellent proofreading skills with the ability to identify grammar, spelling, and punctuation errors
• Bachelor's degree in criminal justice, Business Administration, or related discipline
• Ability to communicate effectively in second language

Benefits

• $255 to purchase company equipment (keyboard, monitor, headset, etc.)
• Health Insurance
• 401(k)
• Disability
• Life Insurance
• Paid Time Off
• Voluntary Benefits

Company Overview