Operations Engineer
Lakeview Loan Servicing, LLC. is dedicated to delivering high-quality products and services to its customers. They are seeking a motivated Operations Engineer to join their technology operations team, responsible for troubleshooting and maintaining infrastructure, applications, and networks to ensure uptime and stability.
Responsibilities
- Serve as the first point of contact for technical incidents, alerts, and service requests
- Triage and resolve server, network, and application issues - escalating to senior engineers, when necessary, with full context and documentation
- Monitor system health through tools such as New Relic and native cloud monitoring services
- Document all troubleshooting steps, findings, and resolutions within the ticketing system for accountability and knowledge sharing
- Follow incident management and escalation procedures to maintain SLA compliance
- Support patching, system checks, and maintenance windows
- Collaborate with Engineering teams to ensure handoffs are complete and actionable
- Participate in on-call rotations and assist during outages or critical events
- Contribute to improving runbooks, knowledge base articles, and monitoring dashboards
- Demonstrate composure under pressure - calmly collecting data, correlating symptoms, and maintaining communication during incidents
- Collaborate closely with Application Support, IT Security, and Development teams to troubleshoot and resolve cross-system issues
- Participate in post-incident reviews to identify root causes and propose process improvements
- Partner with senior engineers to identify automation opportunities and streamline manual operational tasks
- Other duties as assigned by leadership
Skills
- 1-3 years of experience in IT operations, helpdesk, or systems support is required
- Strong troubleshooting skills across Windows Server, networking, and application environments
- Basic familiarity with Azure (preferred) and/or AWS environments
- Experience using monitoring platforms like New Relic, Datadog, or similar tools
- Working knowledge of Active Directory, DNS, load balancers, and firewalls is a plus
- Understanding of incident and change management practices (ITIL familiarity a plus)
- Excellent written communication - especially in documenting tickets and escalations clearly
- Strong interpersonal communication skills; ability to work collaboratively across multiple teams and time zones
- Ability to multitask and stay composed in high-pressure situations
- A growth mindset with a desire to learn automation, scripting, and deeper infrastructure concepts is a plus
Company Overview
Company H1B Sponsorship