[Remote] Customer Service Relationship Specialist – Remote

Note: The job is a remote job and is open to candidates in USA. The Hartford is an insurance company dedicated to making a difference, and they are seeking a Customer Relationship Specialist. The primary role involves providing an effortless experience to policyholders and handling inbound telephone calls regarding insurance inquiries.

Responsibilities

• Promote digital self service capabilities
• Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand
• Assisting customers over the phone
• Must have the ability to learn insurance product and processes in training environment
• Required to commit to the training and work schedule
• Have a dedicated workspace free from distractions during work and training hours

Skills

• A demonstrated background in customer service, call center, insurance, retail, restaurant or a related field
• Ability to work in a fast-paced complex environment while navigating multiple programs
• Problem solving and critical thinking skills with strong attention to detail
• Excellent communication skills with ability to empathize with customers and colleagues
• Adaptability
• High School Diploma or equivalent experience required
• Spanish bilingual a plus
• High speed broadband internet service is required, we do not recommend or support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite
• Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable
• Minimum upload/download speeds of 10Mbps/300 Mbps will be required

Benefits

• Medical, Dental, Vision, Life and Disability Insurance. Effective day 1.
• 25 days paid time off in your first full year of service and Paid Holidays
• Tuition reimbursement, Student Loan Paydown Program
• 401K

Company Overview