Customer Success Manager
Talentpluto is a rapidly growing, venture-backed EdTech SaaS company serving K–12 schools. They are seeking a Customer Success Manager to engage with customers at scale while managing a small portfolio of renewals, focusing on customer retention and engagement initiatives.
Responsibilities
- Manage a small portfolio of customer renewals and contribute to Net Revenue Retention (NRR)
- Execute and maintain scaled CS initiatives (customer newsletters, webinars, lifecycle touchpoints, engagement campaigns)
- Monitor customer health and proactively identify churn risks
- Collaborate with sales on potential upsell opportunities where appropriate
- Improve and iterate on existing CS playbooks and frameworks
- Work cross-functionally with product and sales to ensure strong customer outcomes
- Occasionally travel to customer sites (schools) as needed
Skills
- 1–4 years of experience in Customer Success, Account Management, Sales, or a related client-facing role
- Strong ownership mindset and willingness to execute foundational work
- Highly organized with the ability to manage multiple customer touchpoints
- Comfortable working in-person in NYC
- Strong communication skills and ability to build trust with customers
- Early-stage or 'founding-style' experience
- Experience working with education, SaaS, or SMB accounts
- Demonstrated ability to manage renewals or revenue-based KPIs
Company Overview