Hybrid - Account Recovery Specialist

Reliant Capital Solutions is an accounts receivable management company headquartered in Columbus, Ohio, and they are seeking Account Recovery Specialists for their call center. The role involves engaging consumers to assist them with managing delinquent accounts, negotiating resolutions, and ensuring compliance with regulations.

Responsibilities

• Engage consumers and assist them with managing their delinquent accounts
• Using a consultative approach, help consumers identify the most suitable solutions
• Negotiate to resolve the balance due in the best interests of all parties
• Create a sense of urgency using a customer service demeanor
• Remain compliant, positive and professional at all times
• Provide methods and solutions with consumers to resolve delinquent accounts
• Continuously receive inbound calls from and place outbound calls using an auto dialer system
• Maintain and manage a workload of delinquent accounts to ensure completion of postdated payments
• Properly follow up with consumers to ensure required documentation and payment processing is compliant and complete
• Ensure all consumer accounts are documented properly and notify consumers of any missing documents and/or additional procedures required
• Perform proper skip tracing techniques to identify consumer contact information
• Abide by the FDCPA and other Federal and State collection regulations at all times
• Adhere to both internal/company policies/procedures and industry-wide compliance regulations

Skills

• Must be at least 18 years old
• HS Diploma or GED required; College Degree a plus but not required
• Punctuality (Must have reliable attendance)
• Must attend full training schedule
• Ability to commit to working a full-time schedule with weekends as assigned
• Coachable (Must have willingness to learn)
• Must have reliable transportation
• Strong verbal communication skills (ability to persuade and negotiate)
• Computer skills: document calls and navigate software packages, databases and the internet
• Ability to maintain confidentiality and high level of trustworthiness
• Ability to maintain professionalism within the work environment
• 1 + years' experience preferred in Collections, Sales, Telemarketing, Medical Billing, Call Center, Customer Service, and Banking

Benefits

• Medical
• Dental
• Vision
• Life and Disability insurance
• 401K
• Paid Vacation
• Holidays
• Paid Training

Company Overview