Software Support Engineer I
bioMérieux is a company that develops and provides diagnostic solutions. They are seeking a Software Support Engineer I to support end-users of their internal software products, troubleshoot issues, and collaborate with various departments to enhance software performance.
Responsibilities
- Support the end users of bioMerieux's internal software products through troubleshooting and resolution skills
- Understand applicable enterprise systems used by bioMerieux
- Understand company core technologies
- Communicate and collaborate inside of and across departments
- Participate effectively in end-users’ discussions related to software improvement
- Work with peers to share skills and solve problems
- Foster a collaborative and cooperative work environment
- Create/edit knowledge base articles related to common issues
- Continually update technical knowledge and skills
- Perform all work in compliance with company policy and within the guidelines of the company's Quality System
- Perform other duties as assigned
Skills
- Bachelor degree required in Computer Science or Information Technology with no experience
- OR HS Diploma/GED and 4 years of experience in a supporting role for manufacturing, software, or information technology environment
- Ability to remain in stationary position, either sitting or standing, for prolonged periods
- Ability to wear PPE correctly most of the day in a clean room
- Experience in supporting role for manufacturing, software or information technology environment
- Experience with SQL
Benefits
- A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options
- Company-Provided Life and Accidental Death Insurance
- Short and Long-Term Disability Insurance
- Retirement Plan including a generous non-discretionary employer contribution and employer match.
- Adoption Assistance
- Wellness Programs
- Employee Assistance Program
- Commuter Benefits
- Various voluntary benefit offerings
- Discount programs
- Parental leaves
Company Overview