[Remote] Chromatography Field Service Engineer
Note: The job is a remote job and is open to candidates in USA. Agilent Technologies is a company that inspires and supports discoveries that advance the quality of life. They are seeking a Field Service Engineer to support customers with on-site installation, preventive maintenance, and repair of Agilent Chromatography systems, ensuring customer satisfaction and efficient lab operations.
Responsibilities
- Installs and optimizes hardware/software/network products and configurations at customer sites
- Diagnoses and resolves product performance problems
- Performs maintenance and repairs
- Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance
- Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business
- Deliver fully integrated solutions, which may include peripherals, communications, operating systems, and application software
- Train other field engineers and customers on the solutions
Skills
- Bachelor's, Master's, or other university-level degrees in related science fields -- e.g., chemistry, analytical chemistry, biochemistry, biotechnology, or similar are highly preferred; may consider applicants with an equivalent combination of education, training, and experience
- 1-2+ years of experience working with analytical instrumentation, ideally including repair, maintenance, and/or troubleshooting
- Experience or expertise with Chromatography (LC) and Mass Spec (LCMS)
- Ability to solve high-impact problems related to product availability; typically, system/solution-focused
- Excellent verbal and written communication skills
- Strong customer relationship-building skills are essential
- This position requires daily travel within the assigned territory and frequent visits to customer sites. Travel requirements may vary by territory and are expected to be as high as 50-75%
- A valid driver's license is required for this position
Benefits
- Eligibility for bonus
- Stock
- Benefits
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