AWS Operations / Infrastructure Consultant (Contract)
This is a remote position.
We’re supporting a Financial Services client looking to bring on an experienced AWS Operations / Infrastructure Consultant to support an enterprise-scale contact center environment. This is a net-new role focused on day-to-day AWS operational support, with exposure to contact center / telephony systems (including Amazon Connect). Employment Type: 6-month contract (extension possible) Work Schedule: Able to work Eastern Time business hours Location: Remote - MUST be physically located in the US (Visa sponsorship is not available) What You'll Do:- Manage AWS IAM (users, roles, policies) and access control frameworks.
- Handle permissions, governance, and account-level configurations.
- Support ongoing AWS operational requests across a multi-account environment.
- Maintain and optimize AWS infrastructure in a production environment.
- Collaborate with internal teams supporting enterprise contact center infrastructure.
- Contribute to stability, security, and operational efficiency of AWS environments.
Requirements
- Strong hands-on experience in AWS operations / infrastructure (non-development).
- Deep understanding of: IAM (identity and access management), access control and governance, and account-level AWS administration.
- Experience supporting live production AWS environments.
- Exposure to contact center / telephony systems.
- Experience with Amazon Connect.
- Ability to work cross-functionally with infrastructure and operations teams.
- Experience in Financial Services environments.
- Familiarity with enterprise contact center platforms (e.g., NICE, Genesys, etc.).
- Prior experience in highly regulated environments.