Position Overview

• This position serves as a strategic liaison between IT, business, and digital transformation teams to deliver innovative technical solutions that meet user needs in a fully remote environment. • The analyst acts as the primary virtual point of contact for third-party vendors while managing incident escalation. • Requires knowledge of field service, remodel, and downsize processes in a retail environment, plus proven ability to partner with store leadership, operations, facilities, and supply‑chain stakeholders to plan and execute location changes. • Clear communication with both technical and non-technical staff is essential to resolve issues and drive initiatives forward. • Responsibilities include reviewing digital technical drawings, creating actionable plans, and remotely managing store downsize and remodel projects including telecom support activities. • The analyst ensures overall coordination, virtual status reporting, and stability of project-oriented work efforts. • This position is dedicated to driving all store downsize and remodel projects to completion while maintaining seamless communication across the enterprise. Duties include managing scope, risk, and resources in a distributed environment, designing escalation procedures and ensuring service levels are maintained. • The analyst will document, track, and monitor issues using all available tools and smart sheets. • The ideal candidate is an independent, self-starter with the ability to prioritize multiple responsibilities in a remote setting, leveraging digital dashboards and collaboration platforms for efficiency.

A Day in the Life

Strategic Planning and Leadership: • Remotely manage and coordinate all activities for store Downsize and Remodel project initiatives across assigned territories using cloud-based collaboration tools. Validate IT operations and hardware/software deployments through virtual quality assurance testing and automated dashboards. Activities include digital plan and scope review, resource scheduling, hardware configuration, vendor coordination, and virtual end-user training. • Analyze and report on potential risks and opportunities using real-time dashboards, and cloud-based reporting tools to proactively identify challenges and optimize project outcomes. • Manage business partner relationships through virtual collaboration platforms to ensure effective planning and timely task completion. Provide professional, real-time updates to all stakeholders using cloud-based dashboards and communication tools. • Create and maintain comprehensive project documentation, plans, and reports in secure cloud-based repositories (e.g., Teams Smartsheet’s), ensuring real-time accessibility for distributed teams and company business partners  Support: • Provide incident management remotely, coordinating third-party vendors and suppliers through secure virtual platforms to achieve SLA compliance. Utilize cloud-based monitoring tools and automated escalation workflows to ensure timely resolution. • Responsible for developing, maintaining, administering, testing, and documenting systems using cloud-based platforms and automated workflows.  • This is all remote troubleshooting and phone-based work with either on site 3rd party tech or store personal

You'll Come With

Education and Qualifications: (List all required knowledge, skills and abilities for this position) • High School diploma required • Bachelor’s degree in computer science or appropriate related field experience preferred

Licenses/Certification/Registration: Technical certifications not required but highly desired.

Experience: • 5-7 years’ work experience in related IT retail environment. • Project Coordination • Retail technology

Skills and Abilities:  • Good technical knowledge of current network hardware and standards. • Strong analytical and problem-solving abilities. • Ability to effectively prioritize and execute tasks in a high-pressure environment. • Exceptional verbal and written communication skills; mature, and articulate. • Proven ability to lead processes, identify and implement process improvements • Strong MS Office and Windows based skills • Administrative capabilities (scheduling, coordinating calendars, event management) • Customer-service orientation • Ability to independently manage many changing tasks simultaneously • Willingness to expand skill set and take on increasing responsibility

Come join our team. You’re going to like it here!  

You will enjoy competitive wages, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance. Full-time associates are also eligible for paid time off, paid holidays and a 401(k) plan. 

We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us. Our teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity

Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.

Compensation Range: $50,000.00 - $65,000.00 Apply To This Job