Customer Success Specialist - Vancouver
Zen Educate is a technology company that matches schools with temporary educator staff. They are seeking a Customer Success Specialist to build relationships with schools and support educators in finding meaningful work.
Responsibilities
- Build and manage relationships with schools and districts
- Help schools find the right educators quickly and efficiently
- Identify opportunities to grow partnerships and introduce new services
- Act as a reliable, responsive point of contact for school stakeholders
- Share feedback and insights with internal teams to improve our product
- Help newly onboarded educators find their first roles quickly
- Check in regularly with educators to ensure they’re happy and supported
- Troubleshoot challenges and find solutions when issues arise
- Coach educators and guide them through training to improve performance
- Balance relationship-building with fast-paced problem solving
- Work across both schools and educators to make great matches happen
- Take ownership of your portfolio and grow it over time
Skills
- You're eager to learn and open to feedback
- You're resilient and don't get discouraged by challenges
- You take initiative and aren't afraid to figure things out
- You care about people and enjoy helping others succeed
- You're positive, collaborative, and a great teammate
- Strong communication and interpersonal skills
- Organized and able to manage multiple priorities
- Interest in education or social impact is a big plus
- Any experience in sales, customer service, education, or recruitment is helpful — but not required
Benefits
- Competitive salary + commission (OTE)
- 18 days PTO (15 flexible + 3 for Christmas closure)
- Health insurance
- Quarterly social events
- A supportive, tight-knit team
- Meaningful work you can be proud of
Company Overview