Full-Time Spanish/English Bilingual Customer Support Professional - El Paso - (M - F, No Weekends) $17.75/hr
General Dynamics Information Technology is a global technology and professional services company supporting government, defense, and intelligence projects. They are seeking a Full-Time Customer Support Professional to manage inbound calls, online chats, and messages, providing solutions and support to customers in a fast-paced contact center environment.
Responsibilities
- Answering incoming phone calls, chats, and messages on behalf of client; providing accurate and appropriate information to callers
- Assisting customers by researching issues, exploring answers, and providing information and alternative solutions
- Identify, diagnose, and resolve customer issues, escalating complex issues as necessary
- Simultaneously managing multiple inquiries via chat as needed
- Placing outbound customer service or customer satisfaction calls, as required by client
- Completing call guides; gathering and verifying required information
- Adhering to established customer service and documentation standards within required time frames
Skills
- High school diploma or G.E.D
- Zero or more years of customer service or other telephone experience
- Ability to simultaneously oversee multiple customer inquiries and manage competing priorities in a fast-paced contact center environment
- Texas resident living within a 60 mile radius of our El Paso facility
- Ability to read, write, and speak Spanish and English fluently
- Ability and willingness to work and train onsite as required
- Ability and willingness to work any full-time shift during our hours of operation (M-F, 6 am - 7 pm MST)
- Access to high speed wired internet connection
- Access to a quiet work environment free from distractions
- Ability to pass a criminal background check, drug screening, and credit check
- US Citizenship
- One or more years of contact center experience highly preferred
- Demonstrated experience adhering to contact center scheduling
Benefits
- A variety of medical plan options, some with Health Savings Accounts
- Dental plan options
- A vision plan
- A 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
- Full flex work weeks where possible
- A variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
- Short and long-term disability benefits
- Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
Company Overview