UX Content Designer/Writer

About the position We are seeking a UX Strategic Writer and Content Designer to shape and drive cohesive product narratives across our connected audio ecosystem. In this role, you will define the content strategy and execution for digital products and platforms, ensuring language is clear, concise, compliant, and aligned with the end-to-end user journey. As a content advocate, you will help set the vision for product language and ensure consistency across multiple platforms and touchpoints. Your work will simplify complex technical concepts, enhance usability, and unify voice and tone across mobile apps, hardware interfaces, onboarding flows, and system-level messaging. While your primary focus will be on iOS and Android mobile applications, you will also contribute to user experiences across AVRs, Hi-Fi devices, headphones, and Bluetooth speakers. You will collaborate across design, research, engineering, product management, legal/compliance, marketing, and customer operations to deliver intuitive, human-centered content at scale.

Responsibilities

• Drive the end-to-end content strategy and localization requirements for digital products and platforms.
• Define and maintain cohesive product narratives, voice and tone frameworks, and terminology standards across brands, platforms and languages.
• Write and edit final in-product copy, including microcopy, onboarding flows, error states, transactional messaging, navigational labels, and system content.
• Audit, analyze, and strategically refine existing product content to improve clarity, tone, and user comprehension across multiple languages.
• Develop, document, and maintain scalable content standards, glossaries, governance models, and reusable content components within design systems.
• Collaborate closely with UX designers, product managers, engineers, researchers, and legal/compliance partners to simplify complex technical or regulated concepts.
• Participate in user research and usability testing to validate content effectiveness and iterate based on empathy, logic, and data.
• Advocate for content-first thinking and accessibility best practices, including plain language and inclusive writing.
• Contribute content directly within Figma and component-based design environments to ensure alignment between design and language.
• Stay up to date on AI-assisted writing tools, translation workflows, and emerging content design practices.
• Understand the full technical ecosystem of connected audio products and translate complexity into intuitive, actionable language.

Requirements

• 5+ years of experience in UX Content Strategy, Content Design, UX Writing, Technical Writing, or a closely related role within a digital product environment.
• Strong portfolio demonstrating the ability to simplify complex subject matter into concise, effective in-product content and microcopy.
• Proven experience defining high-level content strategy and information architecture for multi-step workflows and product ecosystems.
• Expert proficiency working within Figma and modern design systems.
• Experience working with content management systems (CMS), translation tools (e.g., Lokalize), and scalable content models.
• Demonstrated ability to collaborate cross-functionally and present content rationale to stakeholders.
• Strong understanding of accessibility standards and plain-language principles.
• Experience working in technically complex or hardware-connected environments is highly valued.
• Passion for consumer audio products and connected device ecosystems.
• Willingness to travel 10% domestically and internationally.
• Willingness to work in the Carlsbad, CA office (hybrid option available; flexibility to come into the office on short notice when needed is appreciated).
• Due to the nature of global infrastructure, you understand that flexibility in working hours is required.
• Successfully complete background investigation and drug screen as a condition of employment.

Nice-to-haves

• Familiarity with AI writing tools and translation platforms.
• Experience designing content for mobile apps connected to networked hardware.
• Knowledge of global localization workflows and terminology management.
• Understanding of regulatory or compliance-driven content environments.
• Basic familiarity with iOS and Android platform constraints.

Benefits

• Competitive wellness benefits and 401K Retirement Savings plan.
• An inclusive and diverse work environment that fosters and encourages career development opportunities.
• Flexible work schedule with a culture encouraging work-life integration and collaboration in a global environment.
• Professional development opportunities through HARMAN University’s business and leadership academies and extensive course catalog.
• Tuition Reimbursement.
• Access to employee discounts on world-class HARMAN products (JBL, Harman/Kardon, etc.).
• “Be Brilliant” employee recognition and rewards program.

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