[Remote] Customer Education Specialist - Flex (US Remote)
Note: The job is a remote job and is open to candidates in USA. Motorola Solutions is a global community dedicated to enhancing safety through technology. The Customer Education Specialist will be responsible for teaching customers how to use complex software products, conducting training sessions, and managing communication regarding training schedules.
Responsibilities
- Teaching and instructing agency customers/end users and staff on the use and operating methods of complex software products and services
- Conducting on-site and remote training for the Motorola Flex software and the designated third-party software
- Presenting training using a variety of classroom training methods, including lectures, flip charts, online projection, etc
- Completing department-required reports within set standards
- Managing communication with customer contact(s) related to the training schedule
- Coordinating customer (agency) information between trainers
- Operates under supervision from the Customer Education Lead
- Relying on instructions and pre-established guidelines to perform the functions of the job
Skills
- High School Diploma or equivalent
- 1+ years of experience working with the Motorola Flex Product
- Must have a valid driver's license
- This position is subject to working in high security areas governed by the US Department of Justice's 'Criminal Justice Information Services (CJIS) Security Policy' and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers
- Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contract
- Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position
- Experience with Motorola Flex Administration
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- And more!
Company Overview