Assistant Community Manager
Westward360 is a leader in the Property Management industry, and they are seeking an Assistant Community Manager to join their growing team. The role involves being the first point of contact for clients, assisting with day-to-day community management operations, and communicating with various stakeholders.
Responsibilities
- Be the first point of contact for any callers, clients or visitors
- Answer phones, respond to owner emails and phone calls within 24-48 hours, forwarding calls to the appropriate party if unable to assist
- Some calls may be onsite specific, and some may be broader calls to the company overall
- Assist community manager and the community board of directors with the day-to-day community management operations
- Handle the rentals for the clubhouse as well as programming/distributing fobs for the clubhouse
- Communicate with vendors, suppliers, legal teams, etc
- Be the liaison between the community owners, board of directors and community manager
- Update owner, tenant, and/or property manager contact information in systems (email addresses, cell phone numbers, etc.)
- Assist with processing ARC applications and review to ensure all necessary documents are submitted
- Maintain logs (copies, postage, etc.)
- Attend occasional staff meetings in the main office in Naperville
Skills
- Experience in the Community Management field
- Advanced communication skills both written and verbal
- Ability to plan ahead and consistently multitask
- Experience with Google Workspace (Gmail, Sheets, Docs, Drive, etc.)
- Experience with Vantaca software
Benefits
- Monthly cell phone stipend
- Company issued work computer
- Medical/Dental/Vision insurance
- Front loaded PTO
- 401k - Company match up to 4%
- Long and short term disability at no cost to employee
Company Overview